Forum Discussion

jjcoolya's avatar
jjcoolya
Honored Guest
2 years ago

My Quest 2 is connected with no internet access

Ive had my quest 2 for about a month, had no problems and now its telling me im connected to the internet, but it cant provide internet.  ive tried unplugging my router for a minute, as well as tur...
Connection issues
Meta Quest 2
no internet
Quest 2
MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
2 years ago

Hey jjcoolya, Thanks for letting us know about your issue. We want to do our best to help you out and hopefully get you back to regular use of your headset. First and foremost, thank you for attempting to troubleshoot your headset on your own. However, we want to know if you were able to reboot or factory reset the headset.You may also have overlooked a couple of things, which we will list below. Furthermore, consider the following:

  • Clear the cache on your Bluetooth and internet services.
  • Unpair and repair the headset.
  • Try a hotspot to see if it isn't the network you are using and not the headset.
Zuxrty's avatar
Zuxrty
Honored Guest
1 year ago

How do you clear the cache

 

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    1 year ago

    Hey Zuxrty, we would be glad to provide you with the steps for clearing your cache. 

     

    Please follow the steps below:

    Bluetooth information may vary from device to device. 

     

    On an Android device

    1. Open Settings and go to Apps.
    2. Go to Bluetooth
    3. Tap on Storage and Clear Cache.

    On an iOS device

    1. Open Settings and select Bluetooth.
    2. Forget every Bluetooth device in the My Devices list using the "i" icon.
    3. Restart your iOS device to clear the cache. After restarting, you will be required to re-pair with Bluetooth devices again.

    Please let us know if we can help with anything else or if you're experiencing any other issues with your Quest that we can assist you with!

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    1 year ago

    Hey there, Zuxrty! Just checking in with you about your questions about clearing the cache of your device. If you still need assistance, please reach back out and we will be happy to assist further!