Forum Discussion

GamerRazvan69's avatar
GamerRazvan69
Honored Guest
26 days ago

My Quest 2 stuck after account deletion and i like need manual unlink needed

Guys My Meta Quest 2 is stuck on the setup screen after a factory reset. The headset was previously linked to a Meta account that I deleted. And i cannot pair the headset to my main Meta account. And like the meta website were u originally are suppost to look for an issue is just not helping me at all And like I need the headset manually unlinked from the deleted Meta account

Can someone like help with this issue please

App (Mobile)
Headset
Meta Quest 2

4 Replies

  • babygurl65's avatar
    babygurl65
    Honored Guest
    26 days ago

    back out of the setup screen then go to your phone or computer that has the meta app and turn on Bluetooth you should see the same number in headset and on phone or computer then you be able to get back in after the pairing process

    • GamerRazvan69's avatar
      GamerRazvan69
      Honored Guest
      26 days ago

      It doent work i try reinstalling the app and it says allow your permisions and i did and i cant press continue

    • GamerRazvan69's avatar
      GamerRazvan69
      Honored Guest
      26 days ago

      Ok so i turned on location and it worked after i try pairing it and it says this headset is already paired to a meta acoount the thing is i deleted that one since i dont want it to be my main account since i created ages ago and not spend a dime on it and i have this one that im trying to log in with and ive spend money on games and such so if someone could help me with this to make it work please reply to this

  • Choleni's avatar
    Choleni
    MVP
    26 days ago

    Hi GamerRazvan69​ 🙂

    Reach out to support via email, chat or WhatsApp HERE

    Maybe they can help if a headset is still linked to an account that does not exist anymore.

    Good luck🤞