Forum Discussion

Cube6's avatar
Cube6
Honored Guest
7 months ago

my vr controller tracking

I’ve noticed that my right controller no longer tracks I’ve done everything needed to try and fix it I’ve reset it I’ve factory reset took the battery out for 30 seconds I’ve I did everything needed to fix it but it doesn’t seem to work I need a fix because these controllers are expensive man I don’t got 100 dollars this stuff it was a gift I need a fix please 

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    7 months ago

    Hi Cube6!

     

    Thank you for bringing this issue to our attention. We can see that you are experiencing problems with your right controller not tracking properly. We understand that experiencing any issues with your headset that prevent you from fully enjoying the VR world is never ideal, so we want to resolve this issue as quickly as possible!

     

    We can see that you have already tried some troubleshooting steps yourself, including factory resetting the device and removing the batteries for 30 seconds. We really appreciate it!

     

    As the issue still continues, we would recommend to try these steps:

     

    1. Check the Basics:

    • Lighting: Make sure the play area is well-lit, but avoid direct sunlight which can interfere with tracking. 
    • Obstructions/Reflective Surfaces: Remove any potential obstructions like Christmas lights or reflective surfaces (mirrors, windows). 
    • Battery: Verify that the controllers have a sufficient charge. Low battery can cause tracking issues. If possible replace the batteries.
    • Clean Tracking Cameras: Ensure the tracking cameras on the headset are clean. Check our public article about how to Clean your Meta Quest devices.

    2. Controller Pairing and Updates:

    We hope this helps but if the issue still continues, feel free to send us a private message so we can look into your options. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! 

     

    Please remember, you must be signed into the community first to send us a private message.