Forum Discussion

Bozek243's avatar
Bozek243
Honored Guest
10 days ago

Need help logging my old meta acount

Hi everyone, I need help recovering my Meta account. I changed my phone number and lost access to the 2FA verification. I also lost my backup codes. I used to own a Meta Quest 2 and created my account around October 11, 2022 (email: bozek243@gmail.com). I just bought a Meta Quest 3 but I can’t log in to my old account. Every time I try, it asks for a 2FA code sent to my old number. Please, can a moderator contact me via private message to verify my ownership and help me regain access or remove 2FA? Thanks a lot.

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    10 days ago

    Hello Bozek243,

     

    It looks like you're having a bit of trouble signing into your old account, especially with the two-step verification process, and that's totally understandable. These extra security steps are meant to keep your account safe, but they can sometimes be tricky to navigate. We're here to help you through it!

     

    To give you the best support, we’ll need to ask a few personal details. When you're ready, please send us a private message so we can assist you directly and securely. Just click our name to visit our profile, or click here. Then select "Send a Message" to start a private chat with us. Please make sure you're signed into the community first, that’s the only way you’ll be able to send us a message. 

     

    We’re looking forward to helping you get back into your account smoothly!