Neither controller will turn on for quest 3
I recently bought a quest 3, used it once a few days ago for a few minutes to make sure everything works, but I tried to get on today, and neither of the controllers will turn on no matter what I do,...
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I have no 3rd party items, as I said before, I used it once just to make sure it all worked, and the batteries are brand new, I'm not seeing any light at all
Okay, thank you for letting us know! Making sure every avenue is explored to get this power issue with your controllers taken care of is our top priority, so we'd like to get a bit more clarification on this situation. Please clarify the following points when you get a chance:
- Is your headset and Meta Quest mobile app full up to date with the latest software (to check for a headset update, please use these steps.)
- Is your headset fully charged when you are pairing? What color is the LED on the headset when it is plugged up?
- Are your controllers vibrating at all?
- How long has it been exactly since you've last played with these controllers?
Headset and app are updated
Headset was charged
Controllers have absolutely zero life
I bought the Headset early-mid december used it once around the 1st or 2nd week of January
Hey Facekick48, and MrFLUFFYFox! Thank you for trying the provided steps. We know how important it is for our customers to get back in the game, and we would like for you to please send us a private message, to check out any options we can provide. To do so, please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
I’m having the same issue. No light, no vibration, everything is updated.
