Forum Discussion
I’m having the same exact issue. Only used my Quest 3 2 times and now both controllers will not even turn on after brand new batteries put in. Headset totally charged and updated. This is ridiculous.
- MetaQuestSupport2 years agoCommunity Manager
Hey XxoITIoxX! We appreciate you getting in touch with us about this. This is definitely not the experience that we want you to have and we are more than happy to help you! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
- Boxtrot932 months agoHonored Guest
I’m now having the same problem I’ve played it 3 times and both controllers are dead nothing no vibration nothing and brand new battery’s I’ve reset the system I’ve unpaired the controllers I even waited for the tab thing to move on and popped the battery in and out and nothing….this is really messed up I’m still paying this thing off and can’t even play it
- MetaQuestSupport2 years agoCommunity Manager
Hey, hey XxoITIoxX! We're checking in to make sure you were able to get your controllers powered on, or if you've run into any further trouble with that at all. We'd like to make sure everything went smoothly for you along the way, so please don't hesitate to reach back out with a PM! We're happy to lend a hand!