Neither controller will turn on for quest 3
I recently bought a quest 3, used it once a few days ago for a few minutes to make sure everything works, but I tried to get on today, and neither of the controllers will turn on no matter what I do,...
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I am having the same problem, also!
Hi there, TheSaxman8593! Making sure your Quest 3 controllers are working in tip-top shape is absolutely a top priority for us, so we'd be glad to lend a hand here. To make sure we have a full grasp of the issue you're running into, could you let us know if the controllers have been experiencing this issue since you first got them out of the box? Aside from that, we highly recommend trying out the previous troubleshooting steps we sent in this thread if you haven't already. From there, please attempt a factory reset on both controllers:
- Use the correct button combination to start the factory reset process.
- Right: Hold the A button and tap the Home (Meta logo) button 5 times.
- Left: Hold the X button and tap the Menu button 5 times.
- The LED will blink orange/white while the factory reset is being performed.
- The LED will then change to light blue during boot.
- Controllers can be used again as normal once boot completes.
Take all the time you need with that, and let us know if anything changes!
- Use the correct button combination to start the factory reset process.
Hey, hey TheSaxman8593! We're checking in to make sure you were able to get those Quest 3 controllers working, or if you've run into any further trouble with that at all. We want to make sure everything goes smoothly for you from here, so please don't hesitate to reach back out if you're still having issues after those steps. We'd love to help!
