New Headset Wont Charge

I had the same problem. My headset was totally dead. I left it on the base overnight and it did not charge. I plugged it in for two hours and it did not charge. The power light on the headset never turned on in both attempts to charge it. I tried holding the power button down for 30 seconds and tried factory resetting but the headset didn’t respond at all. 

I was able to get it to start charging when I tried the factory reset with the headset plugged in. It didn’t bring up a boot screen but it showed the dead battery indicator. After that, it took about  5 minutes for the headset to start charging normally. 

Hope that helps please share what worked for you. 

Thanks!