Forum Discussion

CuriousSwordfish8710's avatar
CuriousSwordfish8710
Explorer
10 months ago

New Meta Quest 3 freezes and glitches after a few seconds when using Meta Link

Version number of software: I'm using the latest version of Meta Quest Link as of today (19th May 2025). I can't find the version number. Right-click on the "OculusClient.exe" file shows "0.1.0", wh...
JetEhx's avatar
JetEhx
Honored Guest
6 months ago

Just want to add, I’ve been having the same issue. I hadn’t played in over a year and now that I’m trying to hop back in I was worried the headset was dead. This seems like a pretty important issue to fix, I sure hope it happens soon.  Doesn’t do it when I’m on Airlink but the quality is very poor despite a wired connection so sadly SteamVR and Cable Link is how I would like to play if it would work for longer than 15 minutes at a time without a hard reboot to fix this freezing. 

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    6 months ago

    Hi there JetEhx,

     

    Thanks for joining the conversation, so that we can get you back into the game lets try out some troubleshooting.

     

    It may be useful to manually uninstall and reinstall the Meta Quest Link app, this is to make sure all the files are fully removed before reinstalling.

     

    Here is how to perform a manual uninstall:

    1. Disconnect the Rift/Link cable from the computer
    2. Disconnect your computer from the internet
    3. Backup any content.
      • Learn how to back up your content in our Help Center.
    4. Reboot your computer into Safe Mode.
      • Learn how on this page.
    5. Uninstall the Meta Quest Link app using the Control Panel.
      • Learn how on this page.
    6. Delete all Oculus folders from the folder called C:\Program Files.

    Part 1/2

     

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    6 months ago
    1. Remove any Oculus folders from the following locations:
      • C:\Users\YourUserProfile\AppData
      • C:\Users\YourUserProfile\AppData\Local
      • C:\Users\YourUserProfile\AppData\LocalLow
      • C:\Users\YourUserProfile\AppData\Roaming
      • C:\OculusSetup-DownloadCache
      • Note: The AppData folder is usually hidden. Use these steps to access AppData.
        1. Press Windows key + R to launch the Run dialog window.
        2. Type %AppData% in the Run box and click OK or press Enter
        3. File Explorer will launch to the AppData\Roaming subfolder.
        4. Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
    2. Restart your computer in normal mode.
    3. Reconnect your computer to the internet.
    4. Install the Meta Quest Link app again using the setup tool from our website
    5. Reconnect the Rift/Link cable and re-test the headset

    If you are still having issues please send us a private message, so we can continue troubleshooting with you.

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    6 months ago

    Hi again JetEhx,

     

    We just wanted to check in to see if that troubleshooting resolved the issue?

     

    If not please don't hesitate to get in touch again!

    • rj.265070's avatar
      rj.265070
      Explorer
      6 months ago

      this issue us users have been having with the quest 3 randomly crashing and then glitching out half of one eye, and being shaky has been going on for over a year.  when are you going to actually do something?  i have been watching the boards on this issue for a long time and when anyone files a complaint, you all act like this is your first time hearing of it.  is this an AI run board?  all i see are the same generic leg work instructions you want all of us to do without any resolution.  I feel like the only point of this forum is just to quiet the masses.  is that what this board is for?  tell you what.  if a real person wants to actually work with a real person to resolve this issue beyond trying a bunch of generic steps that are used for every generic issue, you have my account info and therefore my email.  you can email me directly and i will give you my phone number.  we can have an actual conversation and maybe get some headway on a solution.  otherwise i am just going to toss your device and go to a competitor that takes better care of their customers.