Forum Discussion

CuriousSwordfish8710's avatar
CuriousSwordfish8710
Explorer
10 months ago

New Meta Quest 3 freezes and glitches after a few seconds when using Meta Link

Version number of software: I'm using the latest version of Meta Quest Link as of today (19th May 2025). I can't find the version number. Right-click on the "OculusClient.exe" file shows "0.1.0", wh...
JetEhx's avatar
JetEhx
Honored Guest
6 months ago

Just want to add, I’ve been having the same issue. I hadn’t played in over a year and now that I’m trying to hop back in I was worried the headset was dead. This seems like a pretty important issue to fix, I sure hope it happens soon.  Doesn’t do it when I’m on Airlink but the quality is very poor despite a wired connection so sadly SteamVR and Cable Link is how I would like to play if it would work for longer than 15 minutes at a time without a hard reboot to fix this freezing. 

MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
6 months ago

Hi there JetEhx,

 

Thanks for joining the conversation, so that we can get you back into the game lets try out some troubleshooting.

 

It may be useful to manually uninstall and reinstall the Meta Quest Link app, this is to make sure all the files are fully removed before reinstalling.

 

Here is how to perform a manual uninstall:

  1. Disconnect the Rift/Link cable from the computer
  2. Disconnect your computer from the internet
  3. Backup any content.
    • Learn how to back up your content in our Help Center.
  4. Reboot your computer into Safe Mode.
    • Learn how on this page.
  5. Uninstall the Meta Quest Link app using the Control Panel.
    • Learn how on this page.
  6. Delete all Oculus folders from the folder called C:\Program Files.

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