Forum Discussion

CuriousSwordfish8710's avatar
CuriousSwordfish8710
Explorer
10 months ago

New Meta Quest 3 freezes and glitches after a few seconds when using Meta Link

Version number of software: I'm using the latest version of Meta Quest Link as of today (19th May 2025). I can't find the version number. Right-click on the "OculusClient.exe" file shows "0.1.0", wh...
JetEhx's avatar
JetEhx
Honored Guest
6 months ago

Just want to add, I’ve been having the same issue. I hadn’t played in over a year and now that I’m trying to hop back in I was worried the headset was dead. This seems like a pretty important issue to fix, I sure hope it happens soon.  Doesn’t do it when I’m on Airlink but the quality is very poor despite a wired connection so sadly SteamVR and Cable Link is how I would like to play if it would work for longer than 15 minutes at a time without a hard reboot to fix this freezing. 

MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
6 months ago
  1. Remove any Oculus folders from the following locations:
    • C:\Users\YourUserProfile\AppData
    • C:\Users\YourUserProfile\AppData\Local
    • C:\Users\YourUserProfile\AppData\LocalLow
    • C:\Users\YourUserProfile\AppData\Roaming
    • C:\OculusSetup-DownloadCache
    • Note: The AppData folder is usually hidden. Use these steps to access AppData.
      1. Press Windows key + R to launch the Run dialog window.
      2. Type %AppData% in the Run box and click OK or press Enter
      3. File Explorer will launch to the AppData\Roaming subfolder.
      4. Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
  2. Restart your computer in normal mode.
  3. Reconnect your computer to the internet.
  4. Install the Meta Quest Link app again using the setup tool from our website
  5. Reconnect the Rift/Link cable and re-test the headset

If you are still having issues please send us a private message, so we can continue troubleshooting with you.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.