Forum Discussion

CuriousSwordfish8710's avatar
CuriousSwordfish8710
Explorer
10 months ago

New Meta Quest 3 freezes and glitches after a few seconds when using Meta Link

Version number of software: I'm using the latest version of Meta Quest Link as of today (19th May 2025). I can't find the version number. Right-click on the "OculusClient.exe" file shows "0.1.0", wh...
MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
5 months ago

Hey PRVR!

 

We came across your post and wanted to help you out - please get in touch with us privately so that we can look further into this issue for you. 

 

In order to get in touch privately, select our name, navigate to our page and click 'Send a Message'!

 

In the meantime, we'd also kindly ask that you Submit a Bug Report of the issue so that our engineers can get to work on solving this!

 

We look forward to hearing from you soon!

PRVR's avatar
PRVR
Explorer
5 months ago

I've done that earlier today. Hard to take a screenshot but the OP did it best with their image. 

I did come across a reddit post where a user suggested killing all the OVR tasks in task manager on bootup, before manually launching quest link. I tried this and tested playing a game without crashing, so that might be a temp fix for now.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hey again PRVR!

     

    We're so glad to hear that you've found a fix and that you're able to get back to gaming in the PCVR Metaverse! 

     

    Regardless, if you ever have any other questions or queries, please don't hesitate to get in touch - you know where to find us!

    • PRVR's avatar
      PRVR
      Explorer
      5 months ago

      Unfortunately, it was only a temp fix. it delayed the time it took to crash, but crashes kept happening. I ended up uninstalling link, then deleting the AppData files, then reinstalling and it still crashes. 

      This has been extremely frustrating and I am unable to create content until this is resolved :(

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        5 months ago

        Hi PRVR and thanks for the update.

         

        If your PC meets our minimum Windows requirements for Quest Link, we would recommend checking that your graphics drivers are all up to date. If not, you can download the newest versions below:

         

         

        Thanks for trying some troubleshooting steps. As they did not fix the issue, we would also like to advise checking for software updates for Quest then repairing the Link app:

         

        • If Windows asks you if you are sure you want to open this file, click Yes.
        • If Windows Defender prompts Windows protected your PC, click More info, and then click Run anyway.
        • If your antivirus software restricts the file from opening, temporarily disable your AV and continue.
        • Please remember to re-enable your antivirus software once you have completed the repair.
        • Let the download run and finish, open the app afterwards.

         

        If your Quest 3 still freezes or crashes after  this, please send us a private message for further investigation:

         

        • Select our name to get to our profile page, or click here
        • Next, click "Send a Message" to privately message us

         

        Please remember, you must be signed into the community first to send us a private message. Thanks.