Forum Discussion

Squintybeatle's avatar
Squintybeatle
Honored Guest
4 months ago

No audio on PC speakers when casting on airlink

Hi guys, does anyone has this problem where when you use the casting meta app it doesn’t have audio on the computer speakers?, I can hear everything on the headset, but sadly not on my computer, I already click the mute bottom like 10 times, and also reinstall the meta app but nothing works

Air Link
Meta Quest 3

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hello Squintybeatle,

     

    Thank you for sharing your Air Link experience, we appreciate how important good audio is when casting!

    Please follow the steps below to regain your audio:

    Reboot your headset & relaunch Air Link.

    • Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound.

    If the boot-up sound is not heard:

    • Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
    • Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
    • Use the volume buttons on your headset to highlight Yes and press the power button.

    To check the audio input and output for your Meta Quest:

    1. Open Meta Quest Link on your computer.
    2. Click Devices in the left-hand side menu and then select your device.
    3. Toggle on Hear computer audio in VR.
    4. Toggle on Hear audio from computer.

    To check the audio input and output for your PC:

    1. Click the Speaker icon in the task bar in the bottom-right part of your screen.
    2. Click the ^ arrow to open a list of audio devices connected to your computer.
    3. Check that your audio and mic are both set to Oculus Virtual Audio Device.

    Additionally, if you are using any third-party VR software on your PC, make sure that Oculus Virtual Audio Device is set as your audio input and output source there as well.

    Please don't hesitate to send us a PM or reach out to our amazing support team for further assistance.

    Thanks!