No audio on Quest 2 via link cable
Just as the title says, I'm not getting any audio through my headset while using a link cable for the oculus home-- no desktop audio in oculus home, no game audio when in a game, despite video workin...
Forum Discussion
Hey there, lovelyperilune, and thank you so much for bringing this to the community! Audio issues can be very frustrating, especially with so many adjustment options that can come up with PCVR setups and games, so we totally understand any frustration you're having trying to get this narrowed down to root cause. Please be assured we'll be happy to dig into this with you, and help you find a resolution! From the symptoms you describe, especially that short-burst of desktop audio that goes away, this definitely seems more like a software/setting issue, and not a "data being blocked or misinterpreted" hardware issue of some sort. You've already done many of the things we would normally recommend you try, and the suggestions that ItsNoodIes made shouldn't be missed either, but lets have you walk through these steps in this order as well to see if we can affect any change in your symptoms:
- Check the PC Oculus app settings to make sure your headset is selected as the audio source:
- Check to make sure the sound of your computer is turned up and not set to 0
- Check to see if there’s any updates for your headset:
- Open the Oculus app on your computer
- Select Library in the left menu and then click Updates to check for updates
- Force Power-cycle your headset:
- Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
- If the boot-up sound is not heard:
- Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
- Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
- Use the volume buttons on your headset to highlight Yes and press the power button.
- Restart your computer
- Re-install Oculus Home application
- Run the "Windows Audio Troubleshooter"
Please let us know if any of this makes any change to what you are seeing (or not hearing, in this case), and we'll be looking forward to hearing back!
Hey again, lovelyperilune! We haven't heard back and wanted to check in to see if you were able to make any progress with this. Let us know when you can, and reach out with any issues or troubles in the future as well, we're all glad to help here!
hello!
after following the instructions in your previous reply, nothing worked except for uninstalling the Oculus home app via the Windows "uninstall a program" system dialogue. after reinstalling the Oculus home app, audio worked through the link cable for several hours, but it reverted to it's previous state of not having any audio through the link cable. the only thing i had done on my PC since reinstalling the Oculus PC app was use steam link to play a steamvr game.
i believe that somehow steamlink is interfering with the oculus audio drivers, as even when i have the oculus virtual audio device selected while using the link cable, there is no audio. as such, it's really inconvenient to have to fully uninstall and reinstall the oculus app in order to get audio through the link cable. is there a quicker way to reset oculus audio drivers so i can keep troubleshooting this?
thank you!
Hey there, lovelyperilune! Thank you for trying out those troubleshooting steps for us, we really appreciate that! We've got some additional steps for you to try before you get you to PM's to assist you further. If you could try the steps below for us, we'd appreciate it!
- Please try Re-seating the audio connector under the facial interface.
- Make sure your audio drivers are up-to-date.
- If you could try not using Steamlink to play PCVR, so that we can determine if it is that or not.
- We also have an article for Troubleshooting your Meta Quest Link audio that has some troubleshooting to try.
Once you try these, let us know if your audio is working again, or if you're going to need further assistance. Thank you so much for your patience. We're looking forward to your reply!
