Forum Discussion

SavoEnsabix's avatar
SavoEnsabix
Honored Guest
4 months ago

no device associated with your account

Meta quest support is non-existent. I bought 2 meta quest 3s this week and the first one is working fine. The second one, I bought for my son, work except population one is stuck at the loading screen at 0% and won't budge no matter how many times we uninstall and re-install the game.

I have tried to get support BUT when I try to do that I get "we could not find any devices associated with your meta account" and it just goes around in a circle. I do use my device AND I log on with my meta facebook account but I can't get any assistance.

ready to throw the headsets in the garbage and get some that work and I can get support for if needed.

12 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hey there SavoEnsabix !

     

    We see that you're having issues running applications in your son's Meta Quest 3S headset and thank you for bringing this to our attention. We're aware and grateful for you choosing our products to share the Metaverse experience with your son and we definitely intend to look into this and provide you with the best possible assistance. 

     

    Could we please request you to reach us directly via PMs on this platform as it would allow us to gather more information around the situation?

     

    • Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 
    • Next, click "Send a Message" to privately message us! 

    Please remember, you must be signed into the community first to send us a private message.

  • SavoEnsabix's avatar
    SavoEnsabix
    Honored Guest
    4 months ago

    we have two issues.

    1 - population one on my son's meta quest starts up and then gets stuck on the loading screen "loading 0%"

    2 - for both of us, even though we our facebook accounts are on the the meta horizon mobile app and I can log on and see the status of my device etc etc, we both get the same notiification when trying to access meta quest support "There is no device associated with your account" so neither of us is able to actually get any support.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      4 months ago

      Thanks for the confirmation once again!

       

      We see that you have been unable to get in touch with support due to the error you have mentioned. However we'd request you to simply send us a PM here as it would allow us to get in touch with you!

  • SavoEnsabix's avatar
    SavoEnsabix
    Honored Guest
    4 months ago

    Feeling like maybe you did not get my PM. I went to the page and clicked on "message" and sent it to metastorehelp. Was that not the correct place?

      • Maggie1974's avatar
        Maggie1974
        Explorer
        4 months ago

        Thank you so much for posting that link Choleni.  It has literally been the one helpful post in a very frustrating process.  Zuckerberg should compensate you for your time.

    • Tri_Point's avatar
      Tri_Point
      MHCP Member
      4 months ago

      I don't know that I'd call it a reason to never purchase from them again, I like to think of it like a restaurant. You can't leave an honest review until you've sampled the entire menu at least twice over. Sometimes it's just a really good day for a place that has bad food, or vise versa. First impressions and second chances go hand in hand. I can't stop you from your choosing what your future purchases are, but I can assure you there's always room for redemption.