Not getting past the meta logo
Hi! I hope someone can help, after a playing a game my headset wouldn’t start - I’ve had it for 4 weeks and haven’t gotten a chance to play more then an hour or two. I’ve searched a ton of help forum...
Forum Discussion
Hello Linda1971,
We understand how frustrating it can be when your new headset isn’t working as expected, and we truly appreciate all the effort you’ve already put into trying to fix it. You've done a great job researching on your own, now let’s see what else we can do together to get things back on track.
Here are a few steps that can help:
- If you’re using any third-party accessories (like external battery packs or USB-C add-ons), try removing them temporarily. Sometimes these can interfere with the boot process.
- Make sure your headset has enough battery charge. A low battery can sometimes prevent proper startup.
- Try using the Meta Quest Software Update Tool to sideload the latest update. This can often resolve software-related issues.
If you’ve tried these steps and the issue is still there, don’t worry, we’re here to help! Please send us a private message so we can explore more options with you. Just click our name to visit our profile, then select “Send a Message.” (Make sure you're signed into the community first.)
We’re looking forward to hearing from you and getting this sorted out together