Oculus 3 won’t pair with app

Hello rhelvey22!

We see that you could use some more help when it comes to pairing your headset and we appreciate all the steps you have already performed to get this resolved.

1. Ensure the phone is compatible with the Meta Horizon mobile app
2. Ensure the mobile app and headset are on the latest available version
   1. The latest version of the mobile app can be found downloaded from:
      • Google Play
      • Apple App Store
3. Ensure that "precise location" and "nearby devices" permissions are allowed for the Meta Horizon mobile app by checking the phone's settings
   1. If the Meta Horizon mobile app has not been used for several months, the phone may have automatically disabled these permissions
   2. If previously paired, you may see a notification advising you to turn on permissions. Click "continue" to be taken to the phone's app permission settings to adjust the settings.
4. Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)

If the problems persists please reach out to us via a private message so we can look further into this for you. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!  

Hi rhelvey22​ 🙂

in addition to what MetaStoreHelp​ said..... maybe try it by using an Android device, if you have one, or if you can borrow one for a moment from a friend or a family member.

Wish I would have seen your reply sooner, Choleni. Sent the headset back yesterday. 😢