Oculus Link Sync Issue with Quest 3: Video lag behind head movement

I've found a bug with the Oculus Link software using the official link cable and Quest 3.

Every time I try to play some relatively demanding PCVR titles or enter some heavy worlds in VRChat, after the computer stutters for a few seconds for loading, the headset tracking and the streamed video feed go completely out of sync.

The frame rate in the demanding scene after loading is high and smooth, but the video feed in the headset is a bit delayed relative to my head movement, resulting in an extremely nauseous experience. Even after I quit the demanding game and returned to Oculus Dash, the problem remains, and the video feed is still delayed.

This bug can be reproduced consistently. Reconnecting the Oculus link briefly eliminates the problem, but the delay happens again when I try to load scenes. This makes the Oculus link unusable.

Any solutions?

PC spec: Dell G15 Laptop (i7-12700H, RTX3060, 16g RAM, Plugged in wall). Quest 3 connected via Thunderbolt port

The_1st_Dark_Lord_Morgoth
2 years ago
Hey guys! I just wanted to check in on this thread and see how everyone was doing. I also wanted to say thank you DJTaranis for letting us know you got it working for a bit before it stopped working again.

I also wanted to let you all know that the v62 update should start to gradually roll out on the 7th, and there are supposed to be a lot of updates for PCVR. If you're still having trouble with video lag in your Quest 3 headset, I recommend sending a private message to our MetaStoreHelp page so that this can be looked into further.

59 Replies

Hefan
Explorer
2 years ago
My graphics card driver, oculus software and Quest firmware are all up-to-date, and the video feed out-of-sync problem remains.
iam_kuz
Explorer
2 years ago
I am also having the same issue. Definitely a driver issue within the quest 3 and rift software
I've noticed the only way to fix it is to close the game out and restart the game.
- iam_kuz
  Explorer
  2 years ago
  And i know its not the device since i have two quest 3s and they both have the same issue
- Hefan
  Explorer
  2 years ago
  Yeah exactly. I doubt it has something to do with the compression because sometimes I see a blurry mess before this bug triggers.
  We need to get Meta/oculus to be aware of this. I've sent a few reports via Quest 3 and Oculus software but received no feedback.
ThyRuinedKing
Retired Support
2 years ago
Hey guys, could you let me know if you're still having this sync issue? There were some issues that were addressed recently and I'd like to confirm if this was solved or if we should reach out to our engineers.

Thank you in advance!
- Hefan
  Explorer
  2 years ago
  Hey there, thanks for reaching out. I've just tested on my setup using the Quest 3 v59 firmware and the Oculus PC app version 59.0.0.138.366, and I can confirm that the problem is still happening. It might also be worth mentioning to the engineers that sometimes, taking off the headset and putting it back on seems to fix the issue, and the video feed syncs up with the head movements again until next desync.
  
  Thanks so much for trying to get this issue solved!
- iam_kuz
  Explorer
  2 years ago
  Same for me.
ThyRuinedKing
Retired Support
2 years ago
Thanks for confirming with me! I'll go ahead and let our engineers know, there's some information that I'd like to gather from you guys though. This'll help our engineers a bit more, so please provide whatever info you can!

Please provide the following:

Are you enrolled in the PTC?

What Software Version is your Mobile App?

What Software Version is your Headset?
- Hefan
  Explorer
  2 years ago
  Hi. For the information you asked,
  I'm not enrolled in the Public Test Chanel.
  My Mobile App version: 240.0.0.4.115
  Quest 3 Software version: 59.0.0.163.706.533208642
  Quest 3 Runtime Version: 59.0.0.162.706.533208878
  Quest 3 OS Version: SQ3A.220605.009.A1
  Oculus PC App Version: 59.0.0.138.366 (59.0.0.138.366)
  
  Thanks for your attention. Let's get this solved
Xavier2506
Honored Guest
2 years ago
Hey, i have similiar problems, are yours solved now?
ThyRuinedKing
Retired Support
2 years ago
Hi everyone, could you all please perform a quick update to your devices and check if this is still an issue? The latest update should have resolved this but I'd like to make sure everyone is in the same boat.

Please be sure to let me know if this issue is still on-going for you!
- Hefan
  Explorer
  2 years ago
  Hi, thank you for the update. This is very important to me, and I'm excited to try it out as soon as I get home on Monday.
  - ThyRuinedKing
    Retired Support
    2 years ago
    It's possible that the issue may still occur, so please be sure to let me know if it does!
willlllllllll
Honored Guest
2 years ago
I have had the same issue since August, please fix.
ThyRuinedKing
Retired Support
2 years ago
Thank you to everyone who's shared details so far, I've brought this up to our engineers to let them know the issue continues. Hefan, please be sure to update me on how it's going for you recently, when you can.

If you know anyone having this issue, please be sure to re-direct them here so we could gather as much information as possible from all users!
- Ahilmer
  Honored Guest
  2 years ago
  I got a the quest 3 for Christmas it worked fine work with my pc until yesterday it started doing the glitch/lagging any time I link it I’ve been trying to figure it for 3 hours it’s too bad to play linked I have a very high end gaming computer so I don’t think that’s the problem but I’m not tech savvy
  - ThyRuinedKing
    Retired Support
    2 years ago
    Could you provide me with the information previously asked, please?
    
    Please provide the following:
    
    Are you also using a Quest 3?
    
    Are you enrolled in the PTC?
    
    What Software Version is your Mobile App?
    
    What Software Version is your Headset?
DJTaranis
Protege
2 years ago
Same issue here, just got the Quest 3 today and its fantastic, but when I connect it to PC either via air link or link cable its lagging and stuttering. Coming from the Oculus Rift CV1 to this experience for PC gaming is very disappointing.
Phluxed
Honored Guest
2 years ago
This is really strange. I've probably put 50-100 hours in on iRacing with PCVR and link cable and had zero issues. It's been super smooth. There was a headset firmware update today, and it seems like I am getting 30fps per eye. OpenXR fps counter gives me a smooth 91 np, but am getting brutal lag out of no where. Nothing else changed besides the headset firmware.