Hey there ImPicklerick04! We heard you were having some controller woes and thought we'd drop in to lend a hand!
We don't like to hear you're having controller issues, but luckily there's a few things we can try to get these working for you again.
1. Make sure the play area is suitable and free of anything that may interfere with tracking
2. Check the area is well lit, with enough light to see clearly, but no direct sunlight
- Check the area is free of small lights such as Christmas lights, or LED strips
- Check the area is free of reflective surfaces such as mirrors, glass, or polished marble
- Make sure there are no obstructions between the tracking cameras and the controllers
3. Make sure the tracking cameras are clean. If they need to be cleaned, follow the maintenance and care guidelines
- Remove unsupported third-party accessories that may affect tracking or controller detection. For example: controller and headset covers, controller attachments, etc.
4. Check the batteries
- Remove the battery from the controller for 30 seconds
- Try replacing the battery with a new one
7. Unpair and pair the controller to the headset
8. As a last resort, factory reset the headset.
We know that's a bit of a wall of text, and that you've probably already tried these steps, but any information (including if a step doesn't work!) helps us narrow down what the issue is.
If you've followed all these steps and there's still no luck, then we'd really recommend you reach out to us via PM here on the forums, or to our Support Team via email.
We hope this helps!
