Forum Discussion

NuKe_Kestrel's avatar
NuKe_Kestrel
Honored Guest
4 years ago
Solved

Oculus pattern reset

I have been locked out from my Quest 2 for more that a week. I created a pattern when I was tired so I forgot it when I went to bed and woke up and forgot every day after school I have been trying to...
pattern lock
  • MetaStoreHelp's avatar
    MetaStoreHelp
    4 years ago

    Hello there! Absolutely!  A factory reset can be completed on the headset itself without the use of the unlock pattern! Here are the steps in order to perform the factory reset through your headset: 

     

    ** Performing a factory reset is irreversible and will remove all account information, downloaded games, and content from the headset. Performing a factory reset won't remove content you've purchased or downloaded from your account.**

    1. Turn off your headset.

    2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.

    3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.

    4. Use the volume buttons on your headset to highlight Yes and press the power button.

    We hope this was able to help! If you run into any trouble or have any further questions or concerns, please reach out to us through our email and chat support lines here: https://ocul.us/3HQefkH! You can also reach out through private message here on community forums! Please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. Best wishes! 

     

paulandvicy's avatar
paulandvicy
Honored Guest
4 years ago

hey I would like to inform you that this does not work, we would not like to do a factory reset on our oculus because we have spent over $50 on games we were hoping that we could somehow change your password or delete the pattern password without having to do a factory reset thank you and I hope this gets responded too!

MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
4 years ago

Hello paulandvicy. There's no need to worry about losing your already purchased content. Once you do a factory reset you'll still have the game in your account . You'll just need to redownload them. 

 

We also have Cloud Backup. Keep in mind that while Cloud Backup is available to all Oculus developers, it's up to developers to decide whether to enable this feature for their app and what data is backed up.

 

If you have any other questions or concerns please reach out. We're here to help.