Forum Discussion

GG_isbroke's avatar
GG_isbroke
Honored Guest
29 days ago

Oculus pro controllers won’t update

Hello. I have had my pro controllers for about a year. I’ve taken very good care of them and have always kept them charged. But just three days ago when I went to get on my quest 2 a notification popped up that said “controller update in progress” and it just disappeared. Now for the past 3 days I have not been able to use my controllers and every time I turn on my quest 2 it says “controller update in progress. The controllers lights don’t blink and I can still use the home button but the controller itself just won’t track at all. I’ve tried factory resetting my quest, updating controllers from phone app, unlinking and linking again, And none of it worked. If anyone could help me I’d really appreciate it. 

controller
Pro Controller firmware updates
Pro Controllers
Quest 2

6 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    29 days ago

    Hi there, 

    Thanks for contacting Meta Store Support, please allow us a few minutes to look into this for you. 

     

    Thanks!

  • GG_isbroke's avatar
    GG_isbroke
    Honored Guest
    29 days ago

    And every time the notification pops up it disappears in like 10 seconds and won’t pop back up until I turn my quest on again. And when I turn it on again it just appears then disappears again. Also I do belive my headset firmware is up to date 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      28 days ago

      Hi there, 

      Just checking in to see if you still require any assistance with this? If so just let us know and we will be happy to help! 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      28 days ago

      Hi tHe_Original_Alex, 

      We would be happy to look into this further for you, If you could please private message us and we can go through further troubleshooting with you.  Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    29 days ago

    Hi there, 

    This doesn't sound ideal at all but not to worry, we are here to help get you and your controllers back up and running in The Metaverse as soon as possible! 

     

    It may be worth checking that your headset is fully up to date also, you can check this here. 

     

    If the issue is still persisting we will be happy to look into this further for you. You can contact us directly  by selecting our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

  • The_Original_Alex's avatar
    The_Original_Alex
    Honored Guest
    28 days ago

    I'd also like to jump in and say I've also been experiencing the same issues. My quest 2 is fully up to date and I've tried factory resetting my pro controllers multiple times. Any help would be appreciated