Forum Discussion

simonquest.2023's avatar
simonquest.2023
Explorer
2 years ago
Solved

Oculus Quest 2 Not Pairing (tried everything)

Hello, I have searched high and low but cannot pair my Quest 2 to the Oculus mobile app on iOS (iPhone 14 Pro Max or iPad Pro (Gen 5).

Things I have tried to pair the Headset to the mobile app

Tried this https://communityforums.atmeta.com/t5/Get-Help/Quest-2-wont-pair-with-the-oculus-app/m-p/968756#M55963

 

- iOS app is the latest (226.1.0.3.47)

- Same meta account used on the Quest and mobile app (developer and admin)

- Oculus version 55.0.0.149.713.495424200

- Runtime 55.0.0.149.713.495424200

- iOS version SQ3A.220605.009.A1

- logging in and out of the mega app

- Factory Reset the Quest 3x

- Pairing after Factory Reset

- Rebooting the devices

- Turning on and Off Bluetooth

- Removing all paired Bluetooth devices.

- Pairing the Quest device via Bluetooth before pairing the app.

- Sitting next to the to the the router (Wifi 6 Mesh)

- Turing off mesh sub nodes

- Trying Wifi 2.4Ghz and 5Ghz

- Using the connected USB Cable

- Trying a 5M Meta Quest Link Cable (Fibre Optic + Power)

- Setting up the Avatars

I have tried pairing 50 times.

After factory reset the Oculus app auto detect the 5 digit code but never pairs, all further pair attempts just fail?

 

The Device is paired to the Oculus app on Windows 11 (for Unity Development)

but the Mobile app cannot see the headset?

No detail but pairing failed is provided from the app?

Any help appreciated

App (Mobile)
bluetooth
factory reset
Link Cable
Meta Quest 2
PCVR
Quest 2
USB
WiFi
  • simonquest.2023's avatar
    simonquest.2023
    2 years ago

    I finally got it working by updating the iOS app and quest headset to the latest version and pre pairing Bluetooth to my iPad Pro. Headset now paired 

10 Replies

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hey there, dominuselitusyt. We can definitely understand how concerning it would be for your Quest 2 to not pair correctly with the mobile app, and we'd be glad to look into this for you. We'll list some troubleshooting steps below for you, give them a try and let us know how it turns out. 

       

      • Ensure the phone's Bluetooth is turned on and the headset is turned on.
      • Ensure the app and headset are using the admin account, and not an additional account.
      • Clear the Bluetooth cache on the phone. (see below)
      • Power cycle the phone and the headset.
      • Power off and then back on again. If unable to power off the headset normally, hold down the power button for 30 seconds.
      • Uninstall and reinstall the Oculus application on the phone.
      • Ensure the phone and headset are connected to same wireless network.
      • If using a dual-band router, also make sure they are connected to the same band (2.4 GHz or 5.0 GHz) as well.
      • Try using a different phone.
      • Factory reset the headset.


      Bluetooth information may vary from device to device.

      On an Android device
       

      • Open Settings and go to Apps.
      • Go to Bluetooth
      • Tap on Storage and Clear Cache.


      On an iOS device
       

      • Open Settings and select Bluetooth.
      • Forget every Bluetooth device in the My Devices list using the "i" icon.
      • Restart your iOS device to clear the cache. After restarting, you will be required to re-pair with Bluetooth devices again.
    • simonquest.2023's avatar
      simonquest.2023
      Explorer
      2 years ago

      Start your own thread (CAPS off) ,this is a widespread issue they need to fix.

      I work for an org with over 100 headsets and it causes them headaches.

  • simonquest.2023's avatar
    simonquest.2023
    Explorer
    2 years ago

    A quest support, your solution does not work?

    The Meta app has inadequate error codes just says try again.

     

  • simonquest.2023's avatar
    simonquest.2023
    Explorer
    2 years ago

    I finally got it working by updating the iOS app and quest headset to the latest version and pre pairing Bluetooth to my iPad Pro. Headset now paired 

  • Orange_nugget's avatar
    Orange_nugget
    Honored Guest
    1 year ago

    I’ve factory reseted my headset and now I can’t pair it. I’ve tried literally everything i can and nothing works I’m having the same issues and it’s been going on for days I just want to use my headset again

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hey Orange_nugget! We can sense your eagerness to get back into gaming, and we're here to lend a hand! We noticed that you've already done some troubleshooting, but could you please give these steps a try for us? 

      • First, check if there are any updates available for the app.
      • Make sure that your headset and the phone/device you're pairing it with are on the same Wi-Fi network.
      • Try unpairing all your devices and then give pairing your headset another shot.
      • If the issue persists, you can also try factory resetting your headset.

      Please let us know if these steps were helpful. If not, we're more than happy to continue assisting you!

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hello! We're here to let you know that we're still available to assist you. If there's anything else you need help with, please don't hesitate to reach out. We're more than happy to continue supporting you.