Forum Discussion

Jran's avatar
Jran
Explorer
5 months ago

Oculus Rift S DisplayPort not connecting/working

This post is my last-ditch effort to get this thing to work. 

I've owned this old-school Oculus Rift S for years and it's worked without an issue until a few weeks ago. I stopped using it for a few months and decided to boot it back up, but now Meta Quest Link says there is either no DisplayPort connection or that the DisplayPort connection isn't working. I did not change any hardware on my computer.

I've tried repairing/reinstalling the Meta Quest Link app, updating my drivers, rolling back drivers, and changing the connection to every combination of USB port and DisplayPort possible. I've scoured the internet for solutions and nothing works. I tried opening a support ticket with Meta, but somehow, this device I've used for years isn't on my Meta account and I cannot open a ticket unless I have a device on my account, even though I can see the device and serial number in Meta Quest Link. Even if I was able to get a ticket through, I've heard nothing but bad things about Meta's customer support and doubt they'd be able to help me. I heard that you can get a replacement cable that sometimes works, but Meta doesn't make them anymore and a lot of second-hand ones are either fake or don't work either.

I know the Oculus Rift S is a lost ancient artifact by today's standards, so I was considering upgrading to a Quest 3 once I had disposable income, but this hellish experience in trying to get my product to simply function is really badly turning me off from wanting to try any Meta products ever again. I'm instead considering paying extra and getting that new HTC headset that released last year.

Please, if anybody has a solution to get this old thing to work, I'll greatly appreciate it.

display port
display port error
help

35 Replies

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 month ago

      Hey there,

       

      We saw your post and wanted to lend a hand!

       

      Having to send your Rift S back for evaluation can be a bit nerve recking and we would love to provide you with an update on the situation, before we can do that we need to collect a bit of information so we can locate the account and the headset! If you could reach out to us privately that would be greatly appreciated.

       

      Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

       

      Next, click "Send a Message" to privately message us!

       

      Please remember, you must be signed into the community first to send us a private message.
       

      We hope to hear from you soon!

  • olivia.126281's avatar
    olivia.126281
    Explorer
    3 months ago

    The most common DisplayPort issue is caused by the cable or port, not the software. Since the official Rift S cables are discontinued, the only reliable solution is to either find a proven replacement cable or use a compatible USB-C to DisplayPort adapter, otherwise a practical solution may be to upgrade the headset to a newer one.

  • KTMan690's avatar
    KTMan690
    Honored Guest
    4 months ago

    J'ai le même soucis. J'ai réinstallé le logiciel, essayé pleins de solutions, aucune ne fonctionne. Je pense que le câble est défectueux. Est-il possible d'en avoir un autre ?

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      4 months ago

      Bonjour KTMan690  et merci de nous avoir contactés.

       

      Nous prenons connaissance du problème de connexion/fonctionnement du DisplayPort de votre Oculus Rift S et nous souhaitons vous aider en vous proposons quelques étapes de dépannage supplémentaires.

       

      Merci d'avoir pris les devants et d'avoir déjà essayé certaines étapes, notamment en réinstallant le logiciel.

       

      Nous souhaitons d'abord vérifier que votre PC répond à la configuration minimale requise et aux spécifications système.

       

      Vérifiez ensuite les points suivants :

       

      • Assurez-vous que le câble du Rift S est branché directement sur la carte graphique dédiée principale, sans adaptateur
      • Assurez-vous que vous n'utilisez pas d'adaptateur non approuvé (par exemple : DisplayPort vers HDMI ou USB-C). Certains adaptateurs tiers ne sont pas compatibles avec le Rift S et peuvent entraîner des problèmes de signal avec les câbles et la détection du logiciel
      • Assurez-vous que toutes les connexions au PC sont sécurisées. Un câble mal branché peut entraîner une déconnexion intermittente, voire une absence totale de connexion

       

      Enfin, nous vous recommandons de mettre à jour le pilote de votre carte graphique pour Oculus Rift S, en suivant les étapes de ce lien.

       

      Si le problème persiste après le dépannage, n'hésitez pas à nous faire un retour afin que nous puissions continuer à vous aider.

       

       

       

       

      • KTMan690's avatar
        KTMan690
        Honored Guest
        3 months ago

        Mon PC a les spécifications requises pour l'Oculus Rift S (RTX3060ti, 16Gb RAM, Ryzen 7 5700x3d, SSD). Il fonctionnait avant, sans trop de soucis majeurs. Là, il ne fonctionne plus du tout. Je pense que le câble est défectueux, vu que les DisplayPort ont été testés, pilotes GPU à jour, pilotes Meta à jour, logiciel réinstallé, ... etc).

        Serial Number

        1WMGH521C70214

        Version du firmware

        2.2.0

        GPU driver : 581.29 / 09.10.2025

  • fpatry9's avatar
    fpatry9
    Honored Guest
    5 months ago

    The problem has been persisting for way too long, and the responses from Meta’s support team aren’t working. I changed the cable, thinking mine was broken, and even with a new (really expensive) one, it’s still unstable. Sometimes, after trying all my USB 3.0 ports and uninstalling the drivers, these steps end up working until the computer restarts. I loved my Rift S, but with the service we’re getting, I’m planning to switch to another brand!

  • Arcey_'s avatar
    Arcey_
    Honored Guest
    5 months ago

    I've run into the same issue. After leaving my Rift S in the box for over a year, I decided to try it on my new GPU (RX 9060 XT 16GB), but I keep getting the "No DisplayPort Connection" error during setup.

    Here’s what I’ve tried so far:

    - Switched DisplayPort ports on my GPU — all ports work fine with my monitors.
     - Uninstalled the Oculus USB drivers and let them reinstall.
    - Reinstalled the Oculus app completely.
    - Restarting my PC

    Despite this, the Rift S still fails to detect a DisplayPort connection.

    • Arcey_'s avatar
      Arcey_
      Honored Guest
      3 months ago

      Update: It finally recognized the Rifts S USB  and Display cable. I'm guessing that when I posted this the RX 9060XT wasn't supported yet.

  • der.fuchs.9's avatar
    der.fuchs.9
    Honored Guest
    5 months ago

    Verzichte auf die m3 die ist auch eine Katastrophe habe sie 2tage und bin in der Versuchung mit dem Auto drüber zu Fahren.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      5 months ago

      Tach lieber der.fuchs.9, bitte fahren Sie nicht Ihren Headset mit dem Auto um.

       

      Könnten Sie bitte bestätigen was für eine Fehlermeldung Sie erhalten oder was nicht richtig funktioniert, sobald wir dies bestätigt haben können wir weiter sehen wie wir Ihnen am besten unterstützen können.

       

      Wir freuen uns auf Ihre Rückmeldung!

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hi there Jran,

     

    We know how eager you are to get back into the world of VR using your Rift S and we understand you are receiving error messages that there is no DisplayPort connected or the connection isn't working.

     

    Please disconnect the headset cable from your PC and headset, and inspect it for any twists, kinks, frays or bent pins. Should there be no damage to the cable, then please ensure the DisplayPort cable is is plugged into your primary GPU and the connections are secure. Also, make sure you are not using any third-party adapters.

     

    Should the issue persist after you have followed all of the above troubleshooting steps, then please let us know, as we want to get you back into the world of VR as quick as possible!

     

    Looking forward to your response.

    • Jran's avatar
      Jran
      Explorer
      5 months ago

      I have already verified that the cable does not have any visible damage. I have also confirmed that I am plugging it into my GPU (As I said, it doesn't work no matter what combination of ports I use). I also am not using any adapters. The connections on my PC are absolutely secure and work with any other devices/monitors. 

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        5 months ago

        That's great, thank you for confirming that for us. in that case, we have some troubleshooting steps for you to try so that we can get you back into the Metaverse as quickly as possible! 

         

        Can you please try: 

        1. Opening the Meta Quest Link app on your computer.
        2. Turn on your Quest headset.
        3. Plug your USB 3 cable into a USB 3 port on your PC and then plug the other end into your headset.
        4. A message displays in VR prompting you to Allow access to data. Select Deny. If you mistakenly 'Allow' the prompt, you must unplug your USB cable from the Quest and plug it back in.
        5. When prompted to Enable Meta Quest Link, select Enable to begin remote rendering using Meta Quest Link.

        2. Ensure Air Link is disabled in Settings on the headset.

         

        If you have any issues with these steps, or if you still can't see anything on your Rift S, please let us know. 

  • jkocon175967's avatar
    jkocon175967
    Honored Guest
    5 months ago

    following up-  I'm not sure, but I think I was having issues because I did not have enough room on my C: drive -(it was practically full)  I cleaned it off a bit to get some more room, and my Oculus started working again.

  • jkocon175967's avatar
    jkocon175967
    Honored Guest
    5 months ago

    I have an Oculus Rift S too, and have recently been experiencing spotty connection issues too- sometimes it works, sometimes it doesn't - it worked this afternoon, but now doesn't - I am currently trying to get it to work with no luck :(

    • Jran's avatar
      Jran
      Explorer
      5 months ago

      Was it also telling you that it was a DisplayPort problem?