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dayindaveout's avatar
dayindaveout
Honored Guest
3 months ago

Oculus Rift stopped working with Horizon Link Update - infinite crash and reboot

Hi,

My Oculus Rift, although old, was working fine until a few days ago when Meta Horizon Link updated.  After the update, if the Rift is connected to the Windows 11 PC USB then the Meta app crashes and reboots continuously.  I see the program window for about 10 seconds, then it disappears, then appears again after a few more seconds.  I was able to remove the device and add it - during setup I get an error stating that a hardware issue is preventing me from setting up my headset and to please check cables.  Cables have been disconnected and reseated multiple times.  

I went through the list of troubleshooting tips on another post which suggested disconnecting internet, unplugging the headset, rebooting in safe mode, uninstalling programs, deleting oculus files from %appdata%, deleting download cache, deleting program files, rebooting, installing and reconnecting but the problem persisted.  I took the added step of deleting everything on the drive that was found with dir *oculus*.* /s but that didn't seem to help. 

I have two more steps to try: 

Reformatting the PC

Swapping hard drives with one that has Windows 10 on it and worked fine a few months ago

I might try swapping drives just to prove without a doubt that it's not a hardware issue but the device has been working for a decade and the chances of a hardware failure at the same time the program updated seems highly unlikely to me so, yeah.  Any suggestions? 

 

8 Replies

  • LPK5's avatar
    LPK5
    Honored Guest

    has anyone gotten past this black screen crash cycle? please help

  • It's related to the iGPU vs. 9060xt. 

    I have it running with headset into iGPU, but as soon as it's switched to the 9060XT it crashes. 

  • Crash happens once HDMI cable for headset is plugged in. Unplugged = no crash (but, of course, no headset)

  • Exact same problem. If headset is connected by USB A (3 or 2), then the Horizon app will open, respond for ~10 seconds, then crash. if I make it into "Setup Rift" it shows green checkmarks for all sensors and headset, and then crashes. 
    I've restarted, reinstalled, removed all sensors and added back one by one. 

     

    • scoutmacdog's avatar
      scoutmacdog
      Explorer

      A few notes:

      • Computer is a 9800x3d with a 9060XT.
      • I moved the headset HDMI to the iGPU from the 9060XT and the crashing stopped. I was able to move through setup up to the point of headset-alignment
      • Then it crashed again and continues to crash/reopen/cycle
      • I tried disabling all AMD GPU features in the Adrenalin app
      •  
  • Same here, the issue started after the latest Windows update. Not sure if this could be related. 

    • dayindaveout's avatar
      dayindaveout
      Honored Guest

      Any luck?  I've been watching the download to see if the filesize changes but no idea how often it's updated. 

      • jcuellars's avatar
        jcuellars
        Honored Guest

        Nope, I switched to Virtual Desktop until a working update comes out.