Oculus software detecting usb 3.0 as usb 2.0
The title should be self-explanatory; My oculus software is detecting my USB 3.0 cable(the Anker one that was recommended before the official link cable) and USB 3.0 port as USB 2.0. I've gone and tri...
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I've given up. I tried Oculus support 3 times with absolutely zero resolution. I bought multiple cables (including the official cable), multiple adapters (using both USB C and USB A 3.1 ports), I've used multiple PCs and also purchased the highest spec USB 3.2 card I could get (so I've tried 4 types of USB controller). Always USB 2.0. I also tried all the settings combinations (developer on and off etc) and multiple factory resets. I wasn't using it at all for a few months, but airlink and virtual desktop have restored some usability at this stage.
Same here only I manage to get a USB 3.0 connection using a non official USB-A USB-C cable. I think the USB-C=>USB-A adapter I was using didn't help but theres no way I can tell if it was this or the official cable.
Hey there, AlasPoorJoric & WrATHZer0. We know how exciting PCVR can be when working, and we wouldn't want your VR experience to be anything less than stellar. With that being said, we'd be happy to dive deeper to try and help get you back in the game, the way you want to play. Please send us a PM so we can assist you further. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Hi again, AlasPoorJoric. We wanted to follow up with you and see if you were able to see the last message we sent, where we asked you to reach out to us via private message. We will be patiently waiting for your response and hope to get you back on track! Thanks again, and have a wonderful day!
I have the same issue on my new Quest 3. will only register as usb 2.0. don't know what to do. might need to return it...other devices register as 3.0 like the old rift sensors...updated all ailenware drivers...os...no difference. tried listed high frequency usb 3.0 cables...no difference. surprising the quest 3 looks great on a supposed 2.0 connection. just no audio...
Hey there troyvolta! We are happy to provide some information regarding your USB issues. First, if you haven't already, can you try to update your PC and headset to the latest version if possible? If the problem still persists visit the following link here. If you are still unable to find a solution for your connectivity issues the following link here may provide some insight to your issue as well. If there are any other questions or concerns about this problem, please feel free to reach back out to us!
