Forum Discussion

spiffyfitz's avatar
spiffyfitz
Explorer
4 years ago

Pair Controllers Without Phone Companion App

Received a refurb Quest 2 today. Controllers apparently came unpaired. Pulled plastic tabs, get 3 white light flashes and then they turn off. 

 

In setup, I'm able to use the volume buttons to advance to the wifi setup screen, but on this screen, the volume buttons now act as proper volume control, and not a "select" button. Therefore, I'm unable to select a wifi network and connect.

 

From everything I'm reading, it sounds like you NEED to use the phone companion app to pair the controllers. However, my phones and ipad have been unsuccessful in pairing to the headset. I assume this is because the headset is not on a wireless network.

 

Need headset on wireless network to use phone app... need phone app to pair controllers... unable to pair controllers because no phone app. It's a catch-22. 

 

Is there really no way to pair the controllers in the setup phase without the companion app? Does the headset really need to be on the wireless network? Doesn't the phone use a bluetooth handshake to get the pairing information? Why is wifi even required?

 

--edit--

 

I should mention that i have tried resetting factory settings, have bluetooth/network and location permissions to the oculus phone app, have reinstalled the app, tried 3 phones, and rebooted the device many times now. 

28 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 years ago

    Hey there! We want to help get your controllers paired and make setup as smooth as possible for you, so please PM us or click HERE to contact us by email or chat. We'll look into the issues you're experiencing with your controllers and the phone app and get them squared away. Thanks!

    • spiffyfitz's avatar
      spiffyfitz
      Explorer
      4 years ago

      Support ticket created. Looks like I need to ship everything back to get replaced. Unfortunate, but not the end of the world. Seems silly to me that you can't pair controllers in an easier way.

      • lucastakejame's avatar
        lucastakejame
        Protege
        3 years ago

        It's infuriating that I can't pair directly via headset. I'm having a issue that I can't pair my phone with the headset, now I'm losing work time because I don't have a left controller

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    3 years ago

    Hello, 

     

    We understand how frustrating this process has been for you, so we would like to step in and further assist you. 

     

    We also noticed that this error is cutting into your work time, so we would like to provide you with a few steps we know will help you out. 

     

    1. Change out old batteries:
    2. Internet/ Wi-Fi errors: Your current connectivity status can limit playback functionality, especially for multiplayer online games. To confirm your current upload/ download speed, perform an internet speed test. 
    3. Meta Quest OS could be outdated: At times when the device isn't running the available updates, it can create runtime errors and app glitches. 

    If you have been able to already work out these options, then we would like to invite you over to a private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We are eager to help you get out of this ongoing issue, so at your earliest convenience feel to update us so we can get you right! 

     

    Always here to help! 

    • lucastakejame's avatar
      lucastakejame
      Protege
      3 years ago

      1. The batteries were just swapped and are full.

      2. Internet was fine, and isn't pairing via bluetooth? The step I was stuck was right after writing the 5 digit pairing number.

      3. OS on latest version.

      I fixed by factory resetting, pairing worked then. ğŸ˜“

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        3 years ago

        Good hearing back from you! 

         

        We appreciate you taking the time to help fix this issue. Your teamwork is amazing! 

         

        To answer your question, Yes, pairing your device does require Bluetooth. There is another step we would like for you to try out. We would like for you to please clear out your Bluetooth cache history. This will allow you to start afresh and pair your device to your Meta verse mobile app. 

         

        We really want to get you out of this ongoing error you're facing, so we would like to invite you over to private message. This will allow us to be able to work one-on-one with you on this case. 

         

        Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

         

        We hope to hear back from you soon! 

    • heisenberg_308's avatar
      heisenberg_308
      Explorer
      3 years ago

      Hey so im having the same issue. Just got a refurbished quest 2. Only the quest and its telling me to pull the tabs out of the controllers but i already have controllers so how would i pair them because i have outdated software on this refurbed quest and cant connect it to the app. this is frustrating and BS

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        3 years ago

        Hello heisenberg_308!

         

        Thank you for letting us know! We're never happy to hear about the denizens of the MetaVerse having a hard time with their accounts or devices, so let's take a closer look and see if we can get that sorted!

         

        Since we're talking about orders, we'll go over some sensitive info. To keep all that safe, please send us a chat or email so we can deep dive into everything and help you out! 🙂

         

        You can reach support directly by following this link.

  • ReignElite's avatar
    ReignElite
    Honored Guest
    3 years ago

    You used to be able to pair controllers without the phone app, I don't have the phone app and I was able to pair new controllers... However recently I got stick drift and had to pair them again and I can't unless I download the app on my phone now... The phone app is probably spyware that they are trying to force people to download or some **bleep**... Fkn Facebook -_-

  • adam.shah07's avatar
    adam.shah07
    Honored Guest
    2 years ago

    I've just reach through this thread looking for a definitive answer for the question of paring controllers without an App. Still can't find the answer. So, is there a way to pair my controllers without using my App?

  • Lapdaddy2000's avatar
    Lapdaddy2000
    Honored Guest
    1 year ago

    I'm having the same issue. I got a refurb controller after my old one was struck with stick drift. When I unpacked the controller my headset would not pair to my phone to set up the new controller. Now I'm out 75$ for the controller and I can't figure out how to fix it. Meta told me to buy a new refurb headset when I asked for help.

  • milkboy27's avatar
    milkboy27
    Honored Guest
    1 year ago

    yeah no, having the exact same issue. I've been trying for months to get a new controller connected due to unimaginable drift and it's become frustratingly impossible to get anywhere without the app. my stepdad was locked out of his Facebook account it was connected to and it's lead to so many problems. there's no way to connect a new controller without it being paired already. i tried connecting it to a new account i made but that's useless - it won't pair to multiple accounts. if i could have help with this it's be greatly appreciated 

    • spiffyfitz's avatar
      spiffyfitz
      Explorer
      1 year ago

      Sorry I ended up needing to use the Meta Support team to send in the whole thing (headset and controllers) to get a replacement system. It seems like an absurd oversight in the setup process. Maybe they fixed it with the Quest 3 but it seems to be inherently unfixable thru software with the Quest 2. Best of luck to you

      • milkboy27's avatar
        milkboy27
        Honored Guest
        1 year ago

        oh yeah no problem! the meta support team was replying to everyone here - so i thought they'd do the same here. it's extremely difficult to contact any non human on meta which makes it frustrating. i really hope they troubleshoot this or something. thanks dude