Forum Discussion
yeah no, having the exact same issue. I've been trying for months to get a new controller connected due to unimaginable drift and it's become frustratingly impossible to get anywhere without the app. my stepdad was locked out of his Facebook account it was connected to and it's lead to so many problems. there's no way to connect a new controller without it being paired already. i tried connecting it to a new account i made but that's useless - it won't pair to multiple accounts. if i could have help with this it's be greatly appreciated
Sorry I ended up needing to use the Meta Support team to send in the whole thing (headset and controllers) to get a replacement system. It seems like an absurd oversight in the setup process. Maybe they fixed it with the Quest 3 but it seems to be inherently unfixable thru software with the Quest 2. Best of luck to you
- milkboy271 year agoHonored Guest
oh yeah no problem! the meta support team was replying to everyone here - so i thought they'd do the same here. it's extremely difficult to contact any non human on meta which makes it frustrating. i really hope they troubleshoot this or something. thanks dude