Pair Controllers Without Phone Companion App
Received a refurb Quest 2 today. Controllers apparently came unpaired. Pulled plastic tabs, get 3 white light flashes and then they turn off. In setup, I'm able to use the volume buttons to adva...
Forum Discussion
Hello,
We understand how frustrating this process has been for you, so we would like to step in and further assist you.
We also noticed that this error is cutting into your work time, so we would like to provide you with a few steps we know will help you out.
- Change out old batteries:
- Internet/ Wi-Fi errors: Your current connectivity status can limit playback functionality, especially for multiplayer online games. To confirm your current upload/ download speed, perform an internet speed test.
- Meta Quest OS could be outdated: At times when the device isn't running the available updates, it can create runtime errors and app glitches.
If you have been able to already work out these options, then we would like to invite you over to a private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We are eager to help you get out of this ongoing issue, so at your earliest convenience feel to update us so we can get you right!
Always here to help!
1. The batteries were just swapped and are full.
2. Internet was fine, and isn't pairing via bluetooth? The step I was stuck was right after writing the 5 digit pairing number.
3. OS on latest version.
I fixed by factory resetting, pairing worked then. đGood hearing back from you!
We appreciate you taking the time to help fix this issue. Your teamwork is amazing!
To answer your question, Yes, pairing your device does require Bluetooth. There is another step we would like for you to try out. We would like for you to please clear out your Bluetooth cache history. This will allow you to start afresh and pair your device to your Meta verse mobile app.
We really want to get you out of this ongoing error you're facing, so we would like to invite you over to private message. This will allow us to be able to work one-on-one with you on this case.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We hope to hear back from you soon!
Thank you for the support but I already fixed the issue when I reset to factory state.
When I tried to pair the controllers they donât work and itâs frustrating when I try to do a factory reset it says âNo commandâ and has the android icon with a danger sign It doesnât make SENCE at all and I canât pair my left controller because I canât get in the ap and I canât get in the app because I donât have a left controller these episode should have thought about it
Hi JayyLuv! We'll be happy to do some deeper troubleshooting with you to get your headset back up and running so you can enjoy VR again. Please DM us here or click HERE to reach our email and chat teams. We hope to hear from you soon! Thanks!
Hey so im having the same issue. Just got a refurbished quest 2. Only the quest and its telling me to pull the tabs out of the controllers but i already have controllers so how would i pair them because i have outdated software on this refurbed quest and cant connect it to the app. this is frustrating and BS
Hello heisenberg_308!
Thank you for letting us know! We're never happy to hear about the denizens of the MetaVerse having a hard time with their accounts or devices, so let's take a closer look and see if we can get that sorted!
Since we're talking about orders, we'll go over some sensitive info. To keep all that safe, please send us a chat or email so we can deep dive into everything and help you out! đ
You can reach support directly by following this link.
I had this problem. I fixed it by sideloading the v43 update onto the quest with the link cable and then it connected to the phone. https://www.droidwin.com/how-to-install-firmware-via-adb-sideload-in-oculus-quest-2/
