Forum Discussion

cru_ease's avatar
cru_ease
Honored Guest
3 years ago
Solved

People App Calls not working

Hey y’all,

Recently picked up Quest 3’s for my dad and I. The first day we got them, we were able to successfully make a call to each other via the People app so we could talk while gaming. These past couple days however, the People app hasn’t been connecting our calls. It gets to this loading screen after you attempt to join the call but never ends up connecting. We have had the meta app open on our iPhones when attempting to call each other too and it still didn’t work. Anyone else having similar issues? Any known fixes out there? Any info would be appreciated.
Thanks,

Chris

App (Mobile)
Connecting
Headset
Meta Quest 3
people
quest 3
  • MetaStoreHelp's avatar
    MetaStoreHelp
    2 years ago

    Hey there TheStream! So looking into this further, it appears we are gathering information about situations like this in another thread. Please head over to this thread, and provide the information requested in the mod post there, it will greatly help us in resolving this situation quickly!

     

    Thanks for reaching out here, and if you need anything else, please let us know!

17 Replies

  • TheAntiSocializer's avatar
    TheAntiSocializer
    Retired Support
    2 years ago

    Hey cru_ease! It looks like this may have been missed by the support team but I didn't want to leave you hanging. 

    If you're still running into this issue, there is something a bit basic that seemed to work for me:

    1. Go to your system settings
    2. Unmute the system mic 
    3. Try calling again, it should now work

    If you were able to get it set up, feel free to post what helped out in case anyone else jumps in here with the same thing! 

    If you're still needing help, I would suggest reaching out to MetaStoreHelp through PM for them to get a closer look into everything. 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hey Nickonator4009! Thanks for bringing this to our attention! We know this issue can take away from a stellar VR experience. We want to help you get this resolved as soon as possible and get back in the game! Can you please factory reset your device? Please make sure you have enabled cloud backup to save your app's progress. Please let us know if this resolves the issue or if you still need help!

      • nepttune's avatar
        nepttune
        Honored Guest
        2 years ago

        Hey, so when i try to call/join someones call on the oculus peoples app it says “An error has occurred plesse try again” no suggestions have worked i have factory reset my headset booted my headset and everything and nothing has worked, but also im having another problem my oculus wont pair to the oculus app do you think thats a reason why i cant join the calls like my oculus is working but my oculus isnt actually paired to the app it says unable to connect some help to get this fixed will be great.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hey again! We wanted to follow up with you and see if you had been able to perform the steps we provided, or if you still needed assistance with your issue. Please reach back out to us and let us know if we need to look into this issue further with you or if the issue is resolved.

  • XnewcoolX's avatar
    XnewcoolX
    Honored Guest
    2 years ago

    I’m having the same issue I try calling my friends/friend and it puts me in an infinite loading screen I did everything you said meta and it’s still doing it can you please help me

  • Chomproam's avatar
    Chomproam
    Honored Guest
    5 months ago

    Hi there, I have the same problem but I can use the app to call. When I try to call someone it says I left the call instantly and says error. Could someone please find a solution?

  • ENVEXITE's avatar
    ENVEXITE
    Honored Guest
    5 months ago

    the exact thing is happening for me i’ve never had a problem with the headset till last night it wouldn’t let me call answer or join any calls, i have factory resorted it twice and it works for a couple of hours and then goes back to the same problem i really like my oculus and dont want to buy another one anyone know what’s wrong?