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Skuzzer's avatar
Skuzzer
Protege
7 months ago

Q3 controller alignment off. Not fixed after 2yrs! How to contact Devs to add adjustment option?

ATTENTION DEVELOPERS!!!

 

Hi, this is about a design flaw that results in the Quest 3 controller 'forward' direction not being in line with the controllers when playing gun games e.t.c. I see there's been MANY threads about this covering almost 2 years, and still no fix!

I've been through the Meta tech support email 'hell' for the last 3 days, with, I think, 8-9 different people emailing me back each time, some suggesting the same irritating default replies (factory reset does NOT help!)

Whoever designed the Q3 controller seems to have had a unique default natural hand pose, with an ever-so-slightly 'palm up' pose, which I think 99.9% of other people don't have. This resulted in the default 'foward' direction being set at an odd angle, so when most users grab the controllers, the default aim rotates slightly 'outwards' by about 10 - 15 degrees. So for example, in PavlovVR or Hot Dogs, Horse Shoes and Hand Grenades (H3VR), if I grab a gun with my right hand, and point it forward, the aim is off to the right, and slightly down by about 5 degrees also, but the left/right offset is much worse, and requires me to flex my wrists inwards, which is VERY uncomfortable, and compounded by the fact I have severe Arthritis.

If you look at a Q3 controller from behind, it has a kind of '7' shape design, whereas the Rift S controller has a 'T' shape. So the Q3 grips are not 'vertical' compared to the top panel, they are not 'squarely' aligned with the top round panel. I think this is part of the issue!

The Q3 has options to adjust the Thumbstick forward direction (because everyone is different!), so my question to the Developers is, WHY can't you simply add an option to adjust the default 'forward' pointing direction of the controller itself? Surely it would take less than a day to implement.

I am gobsmacked that this issue passed quality/testing! How on Earth did no one notice this issue before releasing it?

 

The headset works fine otherwise, and the resolution increase is a great upgrade from the Rift S I had previously, but this controller issue means I just can't play some FPS type games anymore.

PLEASE, PLEASE, PLEASE... would you add an adjustment feature for Controller Pitch/Yaw/Roll, so we can ALL define what is the best 'forward' direction for ourselves!

See pics and video link below for an example of the problem. In the pics, the RED lines are where 'forward' should be (for me anyway), BLUE lines are where the default forward is.

Thanks.

Tom.

https://postimg.cc/gallery/GySLmbh

https://vimeo.com/manage/videos/1077054904/6e0d56f1da

 

8 Replies

  • theGiallo's avatar
    theGiallo
    Explorer
    7 months ago

    There are ton of people witnessing this problem and reporting it. We are unheard. The fix would be to offset the output rotation of the controllers. It's trivial. As a "would love" you could also add a GUI to customize this.
    I'm sure that fixing the whole Quest 3 usability would benefit on your review. Please dear Meta developer. Please.

    • F1GG's avatar
      F1GG
      Explorer
      4 months ago

      Exactly.  It would be so trivial for Meta to fix.  All they need to add is an experimental menu tick box - "Simulate Quest 2 controller offsets".  It is just a pitch and yaw offset being added.  

  • new2novas's avatar
    new2novas
    Honored Guest
    7 months ago

    There's already tons of threads/posts/etc about this. For whatever reason, they arent going to fix it. Why can I go into a table tennis game and am able to reposition to get the appropriate orientation but they "dont have the developers that can make these changes" for the actual makers of the headset. Its honestly one of the most unreal situations ive seen in a while. It has probably the highest cost effective, customer satisfaction oriented repair ive ever seen and the fact that they're not adding it is just unfathomable. This time has been one ive been dreading, by that I mean they developed this isolated ecosystem of a games library, services etc and now they have us by the short and curlys. Its difficult to make a monetary impact because we're so bought into it that we almost have to deal with it. Can't just ditch the headset because we cant use another to access the games or apps we've purchased. Unreal

  • Skuzzer's avatar
    Skuzzer
    Protege
    7 months ago

    As said, I never had such issues with the Rift S and I think I used that for 6 years before upgrading.

    What's annoying is that before upgrading to a Q3, I checked out a lot of youtube videos and not a single popular VR youtuber mentioned this issue! Had I been reviewing this headset I would have noticed this issue immediately, so now I have less faith in VR youtube reviews, I just see now that they do reviews for the click$$$. 😞

    Lesson learned: Meta have VERY poor tech support. I'll never buy another Meta product again, no matter how good it may seem to be. And also, when buying a new VR headset in future, I'll make sure their tech support actually listens to users before spending my $$$ with them.