Forum Discussion

vincent.thlin's avatar
vincent.thlin
Explorer
11 months ago
Solved

Quest 2 controller not working in apps anymore

My quest 2 just auto-updated to the latest Meta Horizon OS level. When started my quest 2, everyhting works fine in the OS interface. After I launch an app, the controller just disappeared. the only button that still working is the button that let me quit the app. So far I have tried Skybox VR and DEO VR, both are the same. Anyone got the same issue? Thanks

  • vincent.thlin's avatar
    vincent.thlin
    11 months ago

    I did a factory reset and it seems going back to an earlier OS build. That problem is gone for now.
    The following link shows you how to factory reset the headset.

12 Replies

  • Petey_Pabl0's avatar
    Petey_Pabl0
    Honored Guest
    11 months ago

    same issue, v72 seems to be the culprit but no fixes found yet.

     

    update - hard booting your quest (simultaneous power and "-" volume button hold) and then boot device seems to help with this.

    • Dvbrink's avatar
      Dvbrink
      Honored Guest
      11 months ago

      This worked for me! My controllers now work with Supernatural. Thanks

  • Acal88's avatar
    Acal88
    Honored Guest
    11 months ago

    Yup, same issue here. My headset updated right before I was going to workout with Supernatural. None of the apps/games I opened show my controllers or even my hands.

  • baltarin's avatar
    baltarin
    Honored Guest
    11 months ago

    Also having this problem with my quest 2 within the last few days. Everything works fine on the main screen/menus, but as soon as I launch an app they disappear. It is not happening with my quest 3... Wife is seeing in other places that a factory reset of the system fixed the issue.

  • mon1k's avatar
    mon1k
    Honored Guest
    11 months ago

    Same here, controllers worked again for a day, then gone again today. Not working with Beat Saber, Smash Drums, Synth Rider...

  • vincent.thlin's avatar
    vincent.thlin
    Explorer
    11 months ago

    I did a factory reset and it seems going back to an earlier OS build. That problem is gone for now.
    The following link shows you how to factory reset the headset.

  • JohnBarrios's avatar
    JohnBarrios
    Honored Guest
    11 months ago

    same here... yerterday my quest 2 update V72 and the controlers dont work animore in apps...

     

    i dont like the alternative of hard reset, i don want lo lost every my configuration and apps... 

  • KamiNoKotoba's avatar
    KamiNoKotoba
    Explorer
    11 months ago

    I'm also having this issue after updating to v72 on my Q3. The only app I've used so far is the windows app and it lets me use the controller for a second after pressing the trigger but quickly goes away making it impossible to press anything. I've done a hard reboot as mentioned in an earlier comment and this did not help.

  • chugemu's avatar
    chugemu
    Honored Guest
    10 months ago

    same problem here. this is f*king ridiculous, if meta just had 1 intern sitting there and testing their updates for 5 minutes they would know. apparently they don't think that's necessary - what a joke.