Hi Mr.Charis,
Thank you so much for getting in touch with us regarding the problems you are having with your controller. If you have not tried already, you can also have a look at the following steps that could help with resolving this problem.
- Remove unsupported third-party accessories that may affect tracking or controller detection. For example, controller and headset covers, controller attachments, etc.
- Hard reboot the headset: Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound. If the boot-up sound is not heard:
- Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
- Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
- Use the volume buttons on your headset to highlight Yes and press the power button.
- Unpair and pair the controller to the headset
If that does not resolve the problem, we would suggest that you create a bug report. Please see the following link on how to do this. This will give us more information on the issue and allow our engineers to look for a resolution.
If you have any other questions, you can always let us know.
