Forum Discussion

tibetlover47's avatar
tibetlover47
Honored Guest
8 months ago

Quest 2 Left Controller Just Stopped Working

Last night I was playing Orion drift (if that matters) and my left controller started to glitch, and started vibrating and blinking. I'm pretty sure it was updating. I got fed up and put it down and let them update, which they did it seemed like and stopped vibrating. This noon I came in and my left controller wouldn't blink, vibrate, or connect. I tried pairing it and repairing it it would say "paired successfully" and would show up in the app even showing the percentage. When I was pairing them, they vibrated but the light didn't turn on like it normally should. When I looked on VR, no connection, didn't even show up as connected, tried to see if I can wake it up, nothing. This makes me pissed because these controllers aren't too old and I'm not trying to get another one. Yes I tried taking the battery out for 15-30 min, I've tried fresh batteries, cleaning the controllers, nothing, no response. Meta support wasn't too big of help either. Does anyone know a solution or has this happened to anyone??

4 Replies

  • steve_40's avatar
    steve_40
    Honored Visionary
    8 months ago

    I think if you press and hold the MENU+X buttons on the left controller for a few seconds, it will factory reset. Then try pairing it again using the MetaHorizons app on your phone. The headset needs to be on and unlocked. Press and hold MENU+Y buttons to pair. Perhaps it would be a good idea to power off the headset, wait a minute, then power it back on, before you try to pair the controller.

    • tibetlover47's avatar
      tibetlover47
      Honored Guest
      8 months ago

      Tried this, didn't work, I'll keep attempting, but no blinking, no connection, and isn't working. Only vibrates during the pairing process 

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        8 months ago

        Hey there tibetlover47,

         

        We see that you've had some issues with the left controller of your Meta Quest 2 and genuinely appreciate the troubleshooting steps you have executed so far. As we realize how such an issue could jeopardize your overall Metaverse experience, we would once again request you to get in touch with us again by sending us a PM so that we could look into this in detail and provide you with any assistance possible.

         

        • Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 
        • Next, click "Send a Message" to privately message us! 

        Please remember, you must be signed into the community first to send us a private message.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    8 months ago

    Thanks for your patience!

     

    We understand that you're having issues with your Quest 2 controllers not waking up from sleep or pairing correctly. Let's see how we can help!

     

    Thanks for letting us know what troubleshooting checks that you've completed. This is a big help! You mentioned that you spoke with Meta Support. Can you let us know what they advised after these troubleshooting checks were completed? Did you speak with them over email or live chat? If so, please confirm the case number to allow us to check this. We'll then be able to advise on the best course of action! 

     

    Hope to hear from you soon!