Hello there,
we understand you are having some issues getting your headset connected to your PC. We would firstly suggest checking out the link provided here, to ensure your PC meets the requirements to use with PCVR. Also, make sure you are not using a mesh network as it is incompatible with our headsets. Next we would suggest repairing the app, to ensure there are no missing components to the app, preventing the connection. You can find the steps to do that listed below.
The Repair option will:
Assess the integrity of the current Meta Quest Link app installation
Add missing files or upgrade missing Meta Quest Link app files from the Meta database
To Run a repair:
Download and run the Meta Quest Link app installation software (meta.com/quest/setup/)
You will see a screen which says, "Already Installed"
Click the "Repair" option and confirm again on the next screen
If you are still having issues after trying that, please contact us via DM, so we can take some more evasive troubleshooting steps to assist you.
-Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.
-Next, click "Send a Message" to privately message us!
-Please remember, you must be signed into the community first to send us a private message.
