Quest 2 pairing
When I go to put my pair code on my phone it says couldn’t pair with ur headset, then when I try to factory reset and try again it says the same thing someone please help
Forum Discussion
1 Reply
Hello broski692023,
It looks like you could use a bit more help pairing your headset with your phone, and we'd be more than happy to assist in getting everything paired up!
Here are a few steps we recommend trying first:
- Ensure the phone is compatible with the Meta Horizon mobile app
- Ensure the mobile app and headset are on the latest available version
- Check if you are on the latest version of the headset software. You can use the software update tool if needed.
- Ensure phone and headset are connected to the same network, on the same frequency
- Ensure that "precise location" and "nearby devices" permissions are allowed for the Meta Horizon mobile app by checking the phone's settings
- If the Meta Horizon mobile app has not been used for several months, the phone may have automatically disabled these permissions
- If previously paired, the customer may see a notification advising them to turn on permissions. Click "continue" to be taken to the phone's app permission settings to adjust the settings.
- Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)
Let us know how it went!
