Quest 2 stuck in pairing loop, couldn’t pair with headset after factory reset

Hello Meta Community, I am reporting a persistent Meta Quest 2 pairing issue that does not appear to be caused by user error. My Quest 2 is stuck in the initial setup pairing flow and the Meta Quest or Meta Horizon app consistently shows the message “Couldn’t pair with your headset”. This issue persists even after factory reset and across multiple Android devices including Samsung Galaxy A15 5G, Samsung Galaxy A54, and a OnePlus device. I have performed factory reset using the boot menu, verified the headset shows a 6 digit pairing code, updated the Meta Quest app, cleared app cache and data, granted all permissions including Bluetooth and Location, used manual pairing with the code instead of auto detect, ensured the phone and headset were on the same network using a mobile hotspot, and disabled VPN and private DNS. The app detects the headset and sometimes shows “Headset connecting” but pairing never completes and Add New Device always fails. The same behavior occurs across phones and networks, suggesting a backend or account pairing deadlock rather than hardware or user error. I am posting to ask whether this is a known issue and if Meta support can reset or clear pairing state on the account or device. Thank you.