Forum Discussion

Drmrdave's avatar
Drmrdave
Honored Guest
5 months ago

Quest 2 stuck on pairing code – old Oculus account email no longer recognized

Hi Meta Support Team, My Meta Quest 2 (serial #: ************) powers on normally but stays on the pairing-code screen and never connects to the Meta Quest app. Things I’ve tried: Multiple full...
Choleni's avatar
Choleni
MVP
5 months ago

Hi Drmrdave​ 🙂

Drmrdave wrote:

Pairing attempts from an iPhone 15 Pro, an iPad Pro, and a Windows PC using the Meta Quest Setup tool

Maybe the setup will work if you use an Android device?

If you don't have one, you can borrow one from a friend or family member just for the setup. 

If this also doesn't work, contact support via email, chat or WhatsApp here:

Get Support

Good luck🤞

  • Drmrdave's avatar
    Drmrdave
    Honored Guest
    5 months ago

    Thank-you for the email tip - that seems like it's the best option - I'll see if I can grab someone's 'droid and try that too.