Forum Discussion

tonypeckham's avatar
tonypeckham
Explorer
4 months ago

Quest 2 times out connecting to pc via airlink.

Sometimes it connects but but not always. I have power-cycled and reset router and quest2, uninstalled meta software and upgraded drivers. Cannot connect to desktop either, same issue.

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hey tonypeckham,

     

    We see you are having trouble with air link, Thanks for all the troubleshooting you did by yourself it ticks a few things off our list. Not to worry though, you haven't tried everything quite yet. Here are few things to get you walking on air once again.

     

    Firstly to ensure you have our best update available please use our software update tool to roll out our latest fixes.

     

    Next you could try downloading the Quest link app and during installation on your PC select the repair option. Just to see if this helps any.

     

    Finally you may have to try a cabled connection. This will help narrow things down for us to see if is a software or hardware issue.

     

    If this issue still persists after trying these things out please reach out to us over a private chat to see if we can help you out further.