Forum Discussion

bryce550's avatar
bryce550
Explorer
3 years ago
Solved

Quest 2 wont pair with the oculus app

I recently got a quest 2 and set it up with no problem but now when I try to pair it with the oculus app it either gets stuck on the paring screen or it says unable to pair and gives a list of troubleshooting Ideas and I've tried all of them. I've also tried factory resetting my headset and nothing seems to be working, so does anybody know what the problem would be?

  • MetaStoreHelp's avatar
    MetaStoreHelp
    3 years ago

    Hello again, bryce550! Thank you for keeping us updated with this issue. We know troubleshooting can be time consuming sometimes, so we want to get this corrected for you as soon as possible. If you haven't done so already, please try the following:

    • Ensure user and headset are using the primary account, and not a secondary account.
    • Clear the Bluetooth cache on the phone. (see below)
    • Uninstall and reinstall the Oculus application on the phone.

    On an Android device

    1. Open Settings and go to Apps.
    2. Next, go to the Bluetooth option and select it.
    3. Tap on Storage and Clear Cache.

     

    On an iOS device

    1. Open Settings and select Bluetooth.
    2. Forget every Bluetooth device in the My Devices list using the "i" icon.
    3. Restart your iOS device to clear the cache. After restarting, you will be required to re-pair with Bluetooth devices again.

    If you are still having issues pairing your headset to the mobile app after trying these suggestions, please reach out to our support team here. Just include the details of your issue as well as all troubleshooting steps you've tried so far, and one of our agents will be happy to assist you further.

38 Replies

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  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    3 years ago

    Hey bryce550, we appreciate you bringing this to our attention. First we would like to say a big thank you for taking the time to work on the troubleshooting steps, it means a lot. We wanted to know if your phone and headset are on the same Wi-Fi network? It's important that each device shares the same network.

     

    During the pairing process, we also advise our gamers to make sure their Bluetooth is enabled on both devices. 

    Let us know how this works for you. 

    • bryce550's avatar
      bryce550
      Explorer
      3 years ago

      Yea, thanks I just tried that a little bit ago and nothing seems to work.

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        3 years ago

        Hello again, bryce550! Thank you for keeping us updated with this issue. We know troubleshooting can be time consuming sometimes, so we want to get this corrected for you as soon as possible. If you haven't done so already, please try the following:

        • Ensure user and headset are using the primary account, and not a secondary account.
        • Clear the Bluetooth cache on the phone. (see below)
        • Uninstall and reinstall the Oculus application on the phone.

        On an Android device

        1. Open Settings and go to Apps.
        2. Next, go to the Bluetooth option and select it.
        3. Tap on Storage and Clear Cache.

         

        On an iOS device

        1. Open Settings and select Bluetooth.
        2. Forget every Bluetooth device in the My Devices list using the "i" icon.
        3. Restart your iOS device to clear the cache. After restarting, you will be required to re-pair with Bluetooth devices again.

        If you are still having issues pairing your headset to the mobile app after trying these suggestions, please reach out to our support team here. Just include the details of your issue as well as all troubleshooting steps you've tried so far, and one of our agents will be happy to assist you further.

    • k9harrison's avatar
      k9harrison
      Explorer
      3 years ago

      Hi I am having this issue been over 2 weeks now. Headset will not pair with the app. Support have said engineers are working on this. Can't even do a factory reset as headset not found. Very frustrating 😕 are you able to assist or do I have to wait for an answer from support. Thanks 

  • andrew.a.gale's avatar
    andrew.a.gale
    Honored Guest
    2 years ago

    Been stuck in this set-up Device Not Found loop for most of today. Finally started working after a reset of the phone and trying the Meta Quest app again with nothing else running on the phone. 
    Might just be some kind of fluke, but if it helps anyone else, then cool.

  • Demonskid8's avatar
    Demonskid8
    Honored Guest
    2 years ago

    Just bought a Quest 2 and we are having the same issue. The App says Headset Not Found. Cleared cache, deleted app, etc and still the same thing. About ready to bring this thing back to the store to get my money back.  

      • Awakened_Dragon.2023's avatar
        Awakened_Dragon.2023
        Honored Guest
        2 years ago

        The trick that worked for me was in the mobile app: select PRECISE location instead of approximate location (my preference is always approximate). I'd tried everything you did and was ready to box it up and ship it back. Did factory reset, saw the floating code, re-installed mobile app, selected precise location, then the code worked - all this before I connected to wifi, but I don't think that would matter.  I hope this is the trick for you.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hey there Demonskid8! We know how frustrating it is when you purchase the perfect birthday gift and issues arise during the set up process. Don't worry, we've helped many people through these types of issues and we'll do everything we can to get make sure your kid gets to enjoy the fun of VR! 

       

      Just to get a better understanding of the situation, have you tried the previous troubleshooting steps provided in this thread?

       

      • Check that your phone and the headset are connected to the same Wi-Fi network
      • Make sure Bluetooth is enabled on both your phone and headset
      • Clear the Bluetooth cache on your phone

      On an Android device: 

       

      1. Open Settings and go to Apps
      2. Next, go to the Bluetooth option and select it
      3. Tap on Storage and Clear Cache

      On an iOS device:

       

      1. Open Settings and select Bluetooth
      2. Forget every Bluetooth device in the My Devices list using the "i" icon
      3. Restart your iOS device to clear the cache. After restarting, you will be required to re-pair with Bluetooth devices again

      Please let us know if any of these steps worked for you! 

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 years ago

        Hey Demonskid8! Just here checking in on you! We wanted to make sure that the troubleshooting steps that were sent to you helped out at all. We do want to make sure you are able to use your device as efficiently as possible, please be sure to reach out if you need further assistance.

  • coderodent's avatar
    coderodent
    Explorer
    2 years ago

    My wife's account is the main account and my meta app will only log on as my fb account. I get to the spot where the meta app says to enter the 5 digit code, but the head set never shows it
    I can briefly bluetooth pair, but that also does not help.
    I want to pair with the app, so I can get casting working again (it used to be so easy) 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hey there, coderodent. Thank you for contacting us with your pairing issue and letting us know that you're not able to pair it to the Meta Quest mobile app. We know that having any sort of pairing issue can certainly bring your VR plans to a standstill, and we would like to reach out and help. So we can get this resolved for you, can you please do the following:

       

      Go to Menu > Devices on the mobile app. Select the headset.
      If the headset isn't listed, make sure that the mobile device has Bluetooth turned on.

      If the headset still does not appear, uninstall and then re-install the Meta Quest mobile app.

      On the next screen, tap Pair. The headset will pair automatically.

       

      If your issue persists, please let us know.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hello! Just checking in to see if you are still needing assistance with pairing to the Meta Quest app. If so, please do reach back out to us at your earliest convenience. Thank you!

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 years ago

    Hey hey! Thank you for bringing this to our attention. We truly value your honest feedback. With this, we'd like to recommend that you create a post on our Community Forms Ideas page. You can click here to go directly to our ideas page: https://metaque.st/Ideas