Forum Discussion

jefftheXRman's avatar
jefftheXRman
Start Member
7 days ago

Quest 3 - connects, but PC no longer sees it (v85)

SITUATION: When I connect my Q3 to laptop, (as I've done for years), it beeps, and charges, but doesn't pop-up in explorer (nor show the access files dialogue box).

BACKGROUND: I have used windows explorer for years with no issue across multiple Quest headsets.   I don't believe I have changed any settings.  I have also looked through Quest device settings (and web), and can't find the way to force the access files pop-up. [possible solution?]

PURPOSE: My intent is to download recorded content from my device and edit before publishing to YouTube, etc. 

HOW TO REPLICATE:  Plug in Q3 to PC/laptop with trusted cable.

NOTES:

  1. Currently on v85
  2. Connecting to my PC brings up the charging indicator light as expected
  3. Connecting makes the affirmation beep
  4. Link still works (can see desktop, play VR games)
  5. SideQuest works
  6. The usual pop-up "allow connected device to access files" doesn't show
  7. I recently had a temporary warning that it detected water in the port.  Yet that was random (no where near water), and went away within 30 minutes.
  8. Rebooting both devices doesn't change anything.

I've spent a few hours trying to figure this out, and would love any ideas you have.

access
connection
explorer
quest3
V85

2 Replies

  • jefftheXRman's avatar
    jefftheXRman
    Start Member
    7 days ago

    By luck, I tried a setting on SideQuest (mtp) and it allowed the pop-up in explorer. 

    I'm calling this is a hack fix, as I needed to use SQ to resolve - but at least for now it works.

     

    If you are experiencing similar issues, resolution steps:

    1. install SQ
    2. open SQ
    3. connect and login to Q3 (in headset) and SQ (on pc)
    4. in SQ, click settings (top R corner, spanner icon), then click MTP

    For me this caused SQ to reset, and the explorer window popped up.

    Interestingly enough, SQ still shows MTP not activated - but whatever.. it works ;)

     

    • steve_40's avatar
      steve_40
      Consultant
      7 days ago

      If you have developer mode enabled, you have to enable MTP notification (Media Transfer Protocol) in the Developer settings on the headset to make the pop-up appear. Otherwise MTP defaults to disabled.