Forum Discussion

ST.Shorai's avatar
ST.Shorai
Protege
2 years ago
Solved

Quest 3 & Pro controllers stuck at 0% updating

0% update forever on both PRO controllers that are already sync with a quest 3 headset What I had done.. Pair them again and again the Q3 got them paired all the time Hard reset on controllers...
  • MetaQuestSupport's avatar
    2 years ago

    Hello there! We know having the controllers not work as they should greatly hinders the VR experience. We are grateful for the opportunity to team up with you to explore a resolution. So we can start marking some things off the list. Let's have you try and factory reset the controllers. To factory reset the Pro controllers, please try the following:

    • Right Controller: Hold A and Oculus buttons until the LED begins flashing red/white.
      • Left Controller: Hold X and Menu buttons until the LED begins flashing red/white.
    • Release the buttons immediately after the LED begins blinking red/white.
    • Perform a manual pairing and check if controller LED would flash blue and white to signal pairing state.
    • Once paired, controllers may take a while to update and stay unresponsive until they finish, and LED would be purple during the update.

    We are hopeful that this will resolve your issue and look forward to your response! In the event that you continue to experience issues, please feel free to reach out to us in a private message! Click on our profile, then "Send a Message."