Forum Discussion

Tamana2025's avatar
Tamana2025
Honored Guest
5 months ago

Quest 3 Casting

Hi, I am new to the quest VR world. I have Meta horizon app on my iphone, same account on headset. When i click casting on the app, it says on the headset casting started and then it disconnects. Yes...
MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
5 months ago

Hi Tamana2025,

 

Thanks for contacting us.

 

We would first like to welcome you to the Metaverse! We're thrilled to have you here and are happy to answer any questions you may have so you can have the best possible VR experience.


We know that casting issues are not ideal so we would like to provide some troubleshooting steps to resolve this so you can fully enjoy the VR experience.

 

Thanks for letting us know you are logged in to the same account as on your Quest 3 and on the same Wi-Fi network.

 

We would now recommend restarting your headset:

 

  • With your headset on and powered on, press and hold the power button until you see the Power off screen.
  • Select Restart. Your headset will turn off and then turn back on.


If your headset is unresponsive or you're otherwise unable to restart your headset, you can do a force restart:

 

  • Press and hold the power button for at least 30 seconds.
  • Wait 30 seconds.
  • If your headset doesn't automatically turn back on, press the power button until your headset has turned back on.

 

Please also restart your iPhone and the TV that you're casting to.

 

If you still can't cast, try restarting your Wi-Fi router. 

 

Please let us know how you're getting on. If you need further assistance, don't hesitate to reach out!