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Surfingpuppy's avatar
Surfingpuppy
Protege
2 years ago
Solved

Quest 3 controller : Trigger sensor is very sensitive since firmware update 1.9.2

Hello

I had this problem happen to me since the Quest 3 touch plus controller firmware update to 1.9.2 I did on November 12. Before that, I didn't notice a problem with them.

Since the update the presence of my fingers are not tracked properly on the trigger especially if I move my finger up or down across the button. It will think I am not touching the trigger while my finger is still resting on it. I have to almost be perfectly centered on the button and try my best not to move it while doing my hand gestures or it will think my finger is not touching it.

 

I already contacted the support team and they sent me replacement controllers with the same issue.

I hope Meta is reading this so they can notice the regression since 1.9.2 and make an update soon.

controller
quest 3
  • TheAntiSocializer's avatar
    TheAntiSocializer
    2 years ago

    I managed to get an update from our internal team, and it looks like the best course of action here would be to submit a bug report so that they can get a more in-depth look. Along with that, I'd suggest testing out the below troubleshooting:

    1. Clean the controller
      • You can also use compressed air to remove any debris inside the controller
    2. Remove any unsupported third-party accessories that may affect button movement or controller detection (such as controller covers, controller attachments, etc.) 
    3. Remove the battery from the controller for at least 30 seconds
    4. Unpair and pair again the controller to the headset

    Apart from this, I'd recommend keeping in touch with the support team. If you're having some trouble with the email team, you can always reach out to MetaStoreHelp through PM for them to look into your support ticket. 

76 Replies

  • TheAntiSocializer's avatar
    TheAntiSocializer
    Retired Support
    2 years ago

    Hey Surfingpuppy! This is a pretty strange thing to see you experience, and I'm thinking it could be related to this issue/thread here. 

    Just to make sure and have a firsthand look, could you provide a video of what you're seeing with your triggers? 

    Along with that, could you please list out any troubleshooting you've already tried as well?

    I look forward to working with you! 

    • Surfingpuppy's avatar
      Surfingpuppy
      Protege
      2 years ago

      Hi, sorry for the late reply. I'm unable to provide a video right now... it might take a while before i get back to my Quest 3

      But if you just take a quest 3 controller, go in the quest home and move your index finger vertically on the trigger, you might be able to see what i'm talking about. You'll see the index finger of the 3d hand model holding the controller randomly positioning itself on the trigger and sometimes lift up. I would also need to barely lift the tip of my finger for the sensor to think i'm not touching the trigger anymore, while the vast majority of my finger is still resting on it.

      It's as if it was trying to track where the tip of my finger is on the trigger (I don'T know why a controller would need this by the way). As if something experimental was introduced in the update.

       

      The troubleshooting I already tried :

      - Re-pair the controllers

      - Removing the batteries and waiting 15 minutes before putting them back

      - Change batteries multiple times (both rechargeable and not)

      - "Factory reset" the controllers. I was told this one can be done by holding the A or X button and taping 5 times the home or oculus button on the controllers and it didn't factory reset (support as been dodging the question when I asked why this doesn't work).

      - Factory reset the headset.

      - One whole RMA process without any changes.

       

      It also seems i'm not the only one experience finicky tracking of the trigger sensor. There seems to be a small amount of people affected by it on reddit and VRchat's discord. Here's the reddit link :

      https://www.reddit.com/r/OculusQuest/comments/17vloca/quest_3_finger_presence_finicky_on_right_trigger/

       

      What I would love, is a way to either go back to the old firmware on the controllers without being forced to update of the option to tweak the sensors. I hope you can look into this !

       

      Cheers,

      • SpacleySprockets's avatar
        SpacleySprockets
        Honored Guest
        4 months ago

        Nope, I have this problem on one of my Q3 controllers and it's September 2025.

      • TheAntiSocializer's avatar
        TheAntiSocializer
        Retired Support
        2 years ago

        Thanks for providing these videos! 

        [NOT A SOLUTION] - Just marking this as the solution for visibility, this is not resolved.

        I'd love to have the team get a deeper dive into here, so could everyone please provide me with the following if not already:

        1. What's the full version number of your headset? (59.0.0.####### or likewise)
          1. Quick Settings > System > Software Update
        2. What's the current firmware version of your controllers?
        3. What version is your Meta Quest app running?
        4. Are you in the Quest PTC?
        5. Any potential workarounds?
  • Surfingpuppy's avatar
    Surfingpuppy
    Protege
    2 years ago

    Ah and I forgot to mention that while the issue you linked is indeed related by the fact that controllers are involved, it's pretty much the opposite. I have sensors that are too sensitive on the triggers of my quest 3 controllers while the other thread has sensors that are stuck thinking the buttons is touched on the Quest pro controllers. Not much I can gleam from that unfortunately.

  • MrPopsickle's avatar
    MrPopsickle
    Honored Guest
    2 years ago

    I've actually been having the exact same issue. I'm starting to think it's definitely an issue with the new update rather than a hardware issue.

  • Surfingpuppy's avatar
    Surfingpuppy
    Protege
    2 years ago

    Hello again,

    I hope someone is still reading this. I was hopping to get news after so many days...

    Anyway, I got hold of some brand new Quest pro controllers and it's worse with them ! Not only are they being just as bad with the trigger sensor, they sometime think I'm touching the trigger while I'm not now, just like the other post.

    Here's a nice video clearly showing it :

    https://youtu.be/lkme43f79_8?si=IN_yjCd-GRym2v8X

     

    After this, I hope you guys can notice an issue and fix it because I will not be using a Quest 3 if that's what I have to deal with. I'll look for a complete refund for defective hardware if there's no fixes. 

    Could it be a headset issue ? I already tried a factory reset and nothing changed on the Quest 3 controllers.

    This headset is also a pre-order I got on day one when the pre-orders where opened , so it could be a first batch issue (explaining why it's not affecting everyone) ?

     

    Info about the headset software are in the screenshot :

     

    Please let me know of any updates, I'm open to give info and try different fixes if needed.

  • Surfingpuppy's avatar
    Surfingpuppy
    Protege
    2 years ago
    1. What's the full version number of your headset? (59.0.0.####### or likewise)
      1. Quick Settings > System > Software Update
        1. It's literally in the screenshot i provided but i guess i can write it here... 59.0.0.172.706.535429038

     

    1. What's the current firmware version of your controllers?
      1. Quest 3 touch plus controllers : 1.9.2
      2. Quest pro controllers: 1.32.2

     

    1. What version is your Meta Quest app running?
      1. Where can I check this ? It's probably on the screenshot already, please check

     

    1. Are you in the Quest PTC?
      1. No

     

    1. Any potential workarounds?
      1. Nope, i would immediately post a workaround if I found one. Trust me, i'm really bothered by this problem just like everyone else.

     

    Cheers,

    • TheAntiSocializer's avatar
      TheAntiSocializer
      Retired Support
      2 years ago

      Thanks for getting the information over. I've gone ahead and sent it up to the right people. 

      As for the app version, that should be at the bottom of the Menu tab. (i.e mine states version 241.0.0.5.118 at the moment)

      • Surfingpuppy's avatar
        Surfingpuppy
        Protege
        2 years ago

        Ah, i didn't realize you were asking about the phone app (?).

        it's 241.1.0.5.119

        That's the version i used for pairing the new pro controllers i got today.

  • Surfingpuppy's avatar
    Surfingpuppy
    Protege
    2 years ago

    Hi, i've been patient with this process for 1 week and still no response from any support people or engineers looking at the issue.

    How come the people looking into this still haven't figured out the issue ?

    • TheAntiSocializer's avatar
      TheAntiSocializer
      Retired Support
      2 years ago

      Hey, thanks for reaching back out. As for the amount of time, it can be a matter of reasons as to why. It can range from things such as not being able to reproduce the issue, to maybe not having enough information. 

      I can guarantee that they are looking into this though, it'll just take some time for them to be able to provide an update. As soon as I get one, I'll reach out here to let you know as well. 

  • Surfingpuppy's avatar
    Surfingpuppy
    Protege
    2 years ago

    I have a quest 3 with the issue just sitting there gathering dust. I've been trying to have the mail support get me a replacement one but they sent me an RMA for my controllers again instead of the headset. Case # if you want to check, i did the request today and just reopen it since it was marked as resolved after they sent me the controllers RMA.

    At this point it must be the headset since it does it with 3 different pair of new controllers. If you want the headset it's yours... I just want a unit that works.

  • TheAntiSocializer's avatar
    TheAntiSocializer
    Retired Support
    2 years ago

    I managed to get an update from our internal team, and it looks like the best course of action here would be to submit a bug report so that they can get a more in-depth look. Along with that, I'd suggest testing out the below troubleshooting:

    1. Clean the controller
      • You can also use compressed air to remove any debris inside the controller
    2. Remove any unsupported third-party accessories that may affect button movement or controller detection (such as controller covers, controller attachments, etc.) 
    3. Remove the battery from the controller for at least 30 seconds
    4. Unpair and pair again the controller to the headset

    Apart from this, I'd recommend keeping in touch with the support team. If you're having some trouble with the email team, you can always reach out to MetaStoreHelp through PM for them to look into your support ticket. 

  • QuickMind's avatar
    QuickMind
    Explorer
    2 years ago

    I am experiencing the same issue on only my right controller as well, it's affecting playing games that use the sensor as when it lifts due to the bug, the finger in some games read that as a removed even though the button is still pressed down. Example is Asgard's Wrath on PC using VD and Oculus app. Please fix this issue, as it seems to be affecting quite a few of us.

  • Chronometria's avatar
    Chronometria
    Explorer
    2 years ago

    Add me to the pile - my controllers ran a few updates and since then my left one seems to struggle with recognizing my finger positions. The sensors seem random as i can hold it, not move and the 3d fingers open and close over and over.