Forum Discussion

Surfingpuppy's avatar
Surfingpuppy
Protege
2 years ago
Solved

Quest 3 controller : Trigger sensor is very sensitive since firmware update 1.9.2

Hello I had this problem happen to me since the Quest 3 touch plus controller firmware update to 1.9.2 I did on November 12. Before that, I didn't notice a problem with them. Since the update the...
controller
quest 3
  • TheAntiSocializer's avatar
    TheAntiSocializer
    2 years ago

    I managed to get an update from our internal team, and it looks like the best course of action here would be to submit a bug report so that they can get a more in-depth look. Along with that, I'd suggest testing out the below troubleshooting:

    1. Clean the controller
      • You can also use compressed air to remove any debris inside the controller
    2. Remove any unsupported third-party accessories that may affect button movement or controller detection (such as controller covers, controller attachments, etc.) 
    3. Remove the battery from the controller for at least 30 seconds
    4. Unpair and pair again the controller to the headset

    Apart from this, I'd recommend keeping in touch with the support team. If you're having some trouble with the email team, you can always reach out to MetaStoreHelp through PM for them to look into your support ticket. 

TheAntiSocializer's avatar
TheAntiSocializer
Retired Support
2 years ago

I managed to get an update from our internal team, and it looks like the best course of action here would be to submit a bug report so that they can get a more in-depth look. Along with that, I'd suggest testing out the below troubleshooting:

  1. Clean the controller
    • You can also use compressed air to remove any debris inside the controller
  2. Remove any unsupported third-party accessories that may affect button movement or controller detection (such as controller covers, controller attachments, etc.) 
  3. Remove the battery from the controller for at least 30 seconds
  4. Unpair and pair again the controller to the headset

Apart from this, I'd recommend keeping in touch with the support team. If you're having some trouble with the email team, you can always reach out to MetaStoreHelp through PM for them to look into your support ticket.