Forum Discussion

shinyflvres's avatar
shinyflvres
Honored Guest
1 month ago

Quest 3 has "Water and Debris" Errors every 10 Minutes.

Hello Meta Quest Team,

Before you close this, I want to clarify that I am aware other users have reported this issue and that there is an existing troubleshooting post.

I recently purchased a new Quest 3 and a new Quest 3S. I use both custom cables and chargers, as well as the original Meta cable and charger. On both brand new headsets, I repeatedly receive the water and debris warning every 10 to 20 minutes, which makes normal use impossible.

This happens with custom cables and chargers that provide a valid 30 to 40 watts, which matches the power specifications stated by Meta. The same issue also occurs when using the original Meta cable and charger. Given that this affects two separate new headsets under the same conditions, it is very unlikely that this is simply bad luck or defective hardware. This strongly points to a software related issue.

I have seen many other users report the same problem, and some of these reports mention partial removals or moderation of posts, which makes it feel like this issue is not being openly addressed. That is frustrating as a customer.

Both of my headsets are fully updated to the latest software version. A friend of mine with a Quest 3 is experiencing the exact same problem as well. This suggests the issue is not isolated to a single unit or setup.

Please investigate and address this at the software level. In the European Union, restricting or falsely flagging third party cables through software can be legally problematic. More importantly, this issue is affecting normal use even with original Meta accessories.

I am asking for a clear acknowledgment of the problem and a proper software fix. Having multiple headsets show the same behavior with both original and compliant third party accessories should not be considered normal.

Meta Quest 3

3 Replies

  • shinyflvres's avatar
    shinyflvres
    Honored Guest
    24 days ago

    Great and active forum. no help, no support after more than a week. sad so i will not buy a quest for my best friend this xmas.

    • Maccyb123's avatar
      Maccyb123
      Expert Trustee
      24 days ago

      There are lots of threads on this issue my friend.. It's always good to look for them before asking a question asked a hundred times already. You might find the solution you are looking for there.. Good luck. 

      • shinyflvres's avatar
        shinyflvres
        Honored Guest
        24 days ago

        Hello Maccyb,

        I have reviewed all the threads about this issue and have already tried the suggested solutions, including those mentioned by Meta Quest moderators. There is currently no solution for this problem. It is purely software-related, as it occurs on all Quest 3 devices running version 80.x.The cable issue has also been known for over a year. With my post, I was hoping that a developer would finally notice and decide to fix it. However, it seems that Meta does not care about its users. For me, this means switching to the Steam Frame next year.

        Furthermore, this issue happens on original Quest Cables and Chargers, if you sell a headset for 500 EUR (%49 USD) then give the customers a working device. I have replace dmy quest 2 times already and will do a refund now (sadly)