Forum Discussion

chuckypow's avatar
chuckypow
Explorer
2 years ago
Solved

Quest 3 Left controller wont update

It was working fine and then stopped. It tried to do a firmware update and it will make it to 66% and then reset, does this 3 times and then fails. Tried all of the “fixes” I.e. unpair, factory reset, batteries, but it will not work. Any other solutions?? 

  • MetaStoreHelp's avatar
    MetaStoreHelp
    2 years ago

    Thanks for getting back to us on this. We hate to hear that you are still having trouble with your left controller after troubleshooting. This is definitely not the experience we want for our fellow gamers, so rest assured, we'll be happy to continue assisting you. 

    To start, let's move this conversation over to our private messaging section so that we can gather a bit more information from you. You can get there by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing back from you.

     

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  • fuji.55379's avatar
    fuji.55379
    Honored Guest
    1 year ago

    I’m having the same problem on the same controller but the update stops at 33% and I’ve been trying for months I tried factory resetting the controller and the headset and I tried disconnecting and reconnecting the controller and it doesn’t work and on the information about my controller it doesn’t show the firmware version and I have tried waiting for months and it still is not fixed

  • travbgr8's avatar
    travbgr8
    Explorer
    1 year ago

    01/2025 MY LEFT CONTROLLER JUST STOPPED WORKING HEADSET IS QUEST 3 AND ONLY A COUPLE MONTHS OLD JUST STOPPED WORKING i HAVE DONE ALL THE TROUBLE SHOOTING THREADS STILL NOT WORKING LIGHT ALWAYS WHITE THE NONE OF THE OTHERE LIGHTS EVER COME ON 

    • Austibles's avatar
      Austibles
      Honored Guest
      1 year ago

      Same here. Controller stopped working, bought a new controller, went through all the steps to pair the new controller (which took an hour to figure out how to do correctly using the horizon app) and now the firmware won't update. it's an absolute joke

  • travbgr8's avatar
    travbgr8
    Explorer
    1 year ago

    Chuck,

    I worked for three days on when my left stopped working sevral times it would lock up on the firmware update, 

    but when I bought a new one and waited for them to replace the warranty one, (now I have a spare) make sure your old one is removed then when you get to the firmware update just plug your head set in and wait took all most 1-1 1/2 hours no idea why just do not stop the update, mine finally finished and no more proublem, as for the warranty one it showed up about a week after the new one (personal choice if you dont want to wait) make sure you have ever thing including box it came in if you want them to replace it. good luck

  • blackcat98789's avatar
    blackcat98789
    Honored Guest
    9 months ago

    I have the exact same problem for 3S controllers. The update stops at 1% 3 times and then fails

  • Wonder3306's avatar
    Wonder3306
    Honored Guest
    9 months ago

    Yes I ended up purchasing new controllers even though it was under warranty. They did not get back to me in a timely manner nor reimbursed me. 
    I’m sorry I can’t help you more. 

  • jona815's avatar
    jona815
    Honored Guest
    9 months ago

    I am having the same problem I need help I have done everything possible and my left controller won’t work and now it won’t pair to my headset please meta help me out 

  • heroofshadows's avatar
    heroofshadows
    Honored Guest
    1 month ago

    For me, it's the left rechargeable battery, which belongs to the charging station. It has been losing a lot of power for a while. The batteries are only one year old. I've already contacted Meta and I'm curious to see what they have to say about it.