Forum Discussion

Captain_Kill's avatar
Captain_Kill
Explorer
2 years ago
Solved

Quest 3: No Sound, only when using Air Link for wireless PCVR

Hi All, Solved: Repair the installation of the Oculus PC app by running the installer again and selecting repair. Mine took two attempts, as the first repair crashed mid-repair. Problem: When using...
Air Link
audio issue
Meta Quest 3
PCVR
  • MetaStoreHelp's avatar
    MetaStoreHelp
    2 years ago

    Thanks for telling us, Captain_Kill! By the way, were you able to try adjusting your audio volume through the PC application through "Settings → Headset" menu to see if that helps? Also, we recommend using the specific below steps to repair your Meta Quest Link desktop app to make sure those files are in full order. Please use these steps to do so:

    1. Download and run the Oculus Installation Software (meta.com/quest/setup/)
    2. You will see a screen which says "Already Installed".
    3. Click the "Repair" option, and confirm again on the next screen.
MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
2 years ago

Hey there, Captain_Kill! Having audio in your games can really make the VR experience all the more immersive, so we'd love to help get your Air Link connection back on track! To clarify a bit, have you ever had complete audio when using Air Link in the past? Is your PC fully compatible to support Air Link per this article? Also, when you get a chance, could you please try out the following steps in order and let us know your results?:

  1. Disconnect and toggle off Air Link on your headset in Settings
  2. Make sure your headset is fully up to date (steps found here.)
  3. Turn off your headset. 
  4. Firmly hold the power and volume down (-) buttons on your headset simultaneously for about a minute, or until the boot screen loads on your headset. 
  5. Use the volume buttons on your headset to highlight 'Boot device' and press the power button to complete that.
  6. Relaunch Air Link