Forum Discussion

BigMahoffSS's avatar
BigMahoffSS
Honored Guest
6 months ago

Quest 3 not working with Windows 11 24h2

Hey guys, I have tried everything and the oculus link will not connect my quest 3 to my dash on pc. I keep getting a Fatal Error stating that dash can’t connect.  Microsoft discontinued support...
BigMahoffSS's avatar
BigMahoffSS
Honored Guest
5 months ago

I’ve tried everything buddy! Uninstalled, changed usb connections. Bought the $80 usb cable. Many reboots and shutdowns……

Hopefully the updates you speak of will help. I did one about 2 days ago. Hope there is newer ones.

Thanks!

MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
5 months ago

Hello there! 

We saw that you are having issues to connect your Meta Quest 3 to your computer despite buying the original cable and trying different troubleshooting steps and we wanted to help you to find a possible solution to this. 

 

You can send us a private message to start a support process or click in the following link: https://www.meta.com/help/support/

 

We will be looking forward to see your message on our inbox!

  • LibranRabbit's avatar
    LibranRabbit
    Honored Guest
    3 months ago

    I'm having same Fatal Error Win 11 Pro RTX4090

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      3 months ago

      Hey there! 

       

      We saw your post about getting a Fatal Error when using PCVR, and we thought we'd drop in to lend a hand!

       

      As a start, we'd recommend manually uninstalling and re-installing the Quest Link app. You can do this by following these steps:

       

      1. Disconnect the Rift/Link cable from the computer
      2. Disconnect your computer from the internet
      3. Backup any content.
        • Learn how to back up your content in our Help Center.
      4. Reboot your computer into Safe Mode.
        • Learn how on this page.
      5. Uninstall the Meta Quest Link app using the Control Panel.
        • Learn how on this page.
      6. Delete all Oculus folders from the folder called C:\Program Files.
      7. Remove any Oculus folders from the following locations:
        • C:\Users\YourUserProfile\AppData
        • C:\Users\YourUserProfile\AppData\Local
        • C:\Users\YourUserProfile\AppData\LocalLow
        • C:\Users\YourUserProfile\AppData\Roaming
        • C:\OculusSetup-DownloadCache
        • Note: The AppData folder is usually hidden. Use these steps to access AppData.
          1. Press Windows key + R to launch the Run dialog window.
          2. Type %AppData% in the Run box and click OK or press Enter
          3. File Explorer will launch to the AppData\Roaming subfolder.
          4. Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
      8. Restart your computer in normal mode.
      9. Reconnect your computer to the internet.
      10. Install the Meta Quest Link app again using the setup tool from our website
      11. Reconnect the Rift/Link cable and re-test the headset

      We appreciate this is a bit of a wall of text, but the instructions are pretty precise!

       

      If your Fatal Error issue continues after this, feel free to drop us a private message here on the forums, and we can take a deeper look for you. You can do this by selecting our name to get to our profile page, or click here.

       

      Next, click "Send a Message" to privately message us!

       

      Please remember, you must be signed into the community first to send us a private message.

       

      We hope to hear back soon!