Forum Discussion

YareliO's avatar
YareliO
Explorer
27 days ago
Solved

Quest 3 Pairing Error on iOS: App accepts pairing code, finds headset, but fails to connect

Hi everyone, need some help with a stuck setup.

I'm trying to pair my new Quest 3 to my iPhone to finish the setup (and claim a referral), but I'm hitting a wall.

The Specific Issue: The app detects the headset via Bluetooth, and I am able to enter the 5-digit pairing code shown in the lenses. However, immediately after entering the code, the app attempts to pair/connect but then fails with an error (screenshot attached).

My Theory: I suspect this is a network permission bug. The Meta Horizon app needs "Local Network" access to finish the handshake, but the iOS system popup asking for this permission never appears. When I check iPhone Settings -> Meta Horizon, the "Local Network" toggle is completely missing. Only Location, Bluetooth, and Notifications are listed.

What I have already tried:

  1. Reinstalled the app multiple times.
  2. Reset Network Settings on my iPhone (to force permission prompts).
  3. Factory Reset the Quest 3 multiple times.
  4. Tried connecting via Personal Hotspot (cellular data) to bypass my router.
  5. Tried forcing the prompt by initiating Casting from the headset (didn't work).

Screenshot:

 

 

Has anyone solved this specific "code accepted but pairing failed" loop on iOS recently? Is there a way to force the Local Network permission?

Thanks!

paring
quest 3
Support
  • YareliO's avatar
    YareliO
    26 days ago

    The problem was with the glasses themselves: they were faulty, whereas the new ones activated in a matter of seconds.

     

    Thank you for your time😇

8 Replies

  • steve_40's avatar
    steve_40
    Visionary
    27 days ago

    Make sure you have Location Permission settings enabled on the phone and for the Meta app. Also Local Network.

    It could possibly also be due to Bluetooth interference/congestion:

    Brand new Meta Quest 3S not pairing | Meta Community Forums - 1355227

    So try removing all other Bluetooth devices that are connected to your phone, and turn off as many other BT devices around your home and see if you can get the headset to connect.

    You could also try clearing the Bluetooth cache on your phone or even using a different phone:

    Paring issues | Meta Community Forums - 1365386

    Factory reset Quest 2, unable to re-pair headset. | Meta Community Forums - 1358370

    Meta quest 2 pairing code not working | Meta Community Forums - 1065513

     

    • YareliO's avatar
      YareliO
      Explorer
      27 days ago

      The problem is that for some reason the app doesn't ask for permission to access the local network, no matter what I do with it. I reset the permissions settings on my phone, the network settings, and also reinstalled the app itself

       

      • steve_40's avatar
        steve_40
        Visionary
        27 days ago

        I can't remember if you have to set up wifi before or after this step, but make sure the phone and headset are on the same wifi. Try a different phone if possible, as that seems to fix a substantial number of pairing issues.

    • YareliO's avatar
      YareliO
      Explorer
      26 days ago

      I'm back again. I tried three different devices (two iOS and one Android) and got the same result everywhere. On iOS, it didn't even ask for access to the local network, while on Android it did ask and I granted it, but the result was the same. What could be the problem?

       

      I reset the helmet to factory settings, reinstalled the app, and also rebooted Android.

      • steve_40's avatar
        steve_40
        Visionary
        26 days ago

        Weird. It shouldn't be so hard, should it. All I can think of now, is whether there is something weird about your local network. Perhaps try setting up your headset at a friend's house and see if it makes any difference. Otherwise, contact official support (live chat, email or WhatsApp), as it's starting to look like something is not right with the headset. Hopefully the link I gave you will work.