Forum Discussion

Chad1968's avatar
Chad1968
Honored Guest
11 days ago

Quest 3 refuses to connect to profile via Starlink

Every day for the last week I have constantly had to reboot and reboot my Starlink to get Meta's dreadful profile system to connect via my Starlink Internet connection. 

As usual, everything else works fine - all computers, consoles etc., just Meta's awful profile system cannot seem to handle Starlink. This has got noticeably worse over the last week. 

Are Meta going to join the rest of the universe and allow users to connect to their profiles and play the games they have bought? Or should I be asking for a refund due to the obvious ineptitude of Meta's programmers? 

Satellite Internet usage is growing, not decreasing, when is there going to be a fix for this? 

 

internet
Meta Quest 3
Profile
Starlink

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    11 days ago

    Hey chadl.236187!

     

    We came across your post and wanted to help you get your Quest connected to Starlink and get back to the Metaverse ASAP!

     

    Please try rebooting your Quest 3 like so:

    • With your headset on and powered on, press and hold the power button until you see the Power off screen.
    • Select Restart. Your headset will turn off and then turn back on.

    We would also advise that you remove any unsupported third-party accessories that may affect communication between your network and the Quest 3, such as a headset cover.

     

    If you're able to connect to Starlink, please Submit a Bug Report - if your Quest still won't connect to Starlink, try joining a different network and then submitting one.

     

    Please let us know how these steps work out for you, and if the issue persists, you can always get in touch with us privately by selecting our name, navigating to our profile and clicking 'Send a Message'.

     

    We look forward to seeing you in the Metaverse soon!

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    10 days ago

    Hello Chad1968!

     

    We are just wondering if you are still in need of assistance with your Quest 3 not connecting to Starlink.

     

    If you are then please let us know and we would be more than happy to look into this further.

     

    We wish you a wonderful day!